Symptoms
Affected Products:
Inspiron 14 3420
If the user attempts to shrink the volume of the partition (C:\), to create a new simple volume in disk management, the computer displays a notification Access is denied.
Figure 1: (English Only) Access is Denied
Cause
The environment architecture of factory installation core WinPE is different from Microsoft's general ARM WinPE.
Resolution
Work Around:
The end user can recovery from a USB drive function under DDRE WinRE.
Note: User can shrink partition successful after operating system recovery from USB.
How to Create USB recovery drive
Search Recovery Drive and open it.
Figure 2: (English Only) Run Recovery Drive
Select available USB drive to backup computer image into the USB drive.
Figure 3: (English Only) Select Available drive
Computer shows that the Recovery drive is ready once all process done without problem.
Figure 4: (English Only) Creating the recovery drive
Figure 5: (English Only) The recovery drive is ready
How to recovery computer by USB recovery drive
Restart the computer and boot to BIOS menu by pressing the F2 key, boot with USB-EFI USB Device.
Figure 6: (English Only) Boot to USB device
Choose keyboard layout.
Figure 7: (English Only) Choose your keyboard layout
Select recover from a drive option to start image recovery from USB.
Figure 8: (English Only) Select recover from a drive
Select Continue
Figure 9: (English Only) Select Continue
Select Just remove my files.
Figure 10: (English Only) Select Just remove my files
Click Recover
Figure 11: (English Only) Click Recover
Reboot computer after image recovery from USB drive successful, end-user can reboot into operating system and create a partition without Access is denied issue.
