Symptoms
When trying to browse a backup job log in the Avamar UI Activity screen, the operation times out.The "Activity Session Drill-Down" window shows "The session log is unavailable."The error is "Client failed to respond to a request for its log."The avagent.log shows the following when the operation is performed and debug enabled:For more details, see Avamar: How to Gather Log Files for Troubleshooting Avamar Client Backup and Restore Issues
2018/05/31-17:12:33.04699 [agent_listenworker:33276:39:] agent_commands::browse_workorder timeout 9 seconds
2018/05/31-17:12:40.01300 [agent_listenworker:33276:39:] filecollector::find_files found 'Tlog_2000_15-SQL2012_2015_AlwaysOn_Tlog-1527725700151-3006-SQL.alg'
2018/05/31-17:12:40.02500 [agent_listenworker:33276:39:] filecollector::find_files found 'Tlog_2000_15-SQL2012_2015_AlwaysOn_Tlog-1527725700151-3006-SQL.log'
2018/05/31-17:12:40.03600 [agent_listenworker:33276:39:] filecollector::find_files found 'Tlog_2000_15-SQL2012_2015_AlwaysOn_Tlog-1527725700151#1-3006-SQL.avtar.log'
2018/05/31-17:12:40.04800 [agent_listenworker:33276:39:] filecollector::find_files found 'Tlog_2000_15-SQL2012_2015_AlwaysOn_Tlog-1527725700151#0-3006-SQL.avtar.log'
2018/05/31-17:12:49.66599 [agent_listenworker:33276:39:] agent_commands::browse_workorder timed out
2018/05/31-17:12:49.66799 [agent_listenworker:33276:39:] agent_message::sendp server->isclosed:0, ssl:0, listenfirst_flag:1, listenfirst:0
2018/05/31-17:12:49.66899 [agent_listenworker:33276:39:] agent_message::sendp about to send xmlsize:127 filerefsize:125
2018/05/31-17:12:49.67100 [agent_listenworker:33276:39:] agent_message::sendp
There is no issue with the paging. The client is browsable (Windows File System) in the Backup/Restore screen.
Cause
The default browse timeout response time is 10 s. This is not enough to retrieve large logs.To check the current "Browse Time-out" setting, log in to the Avamar Server as admin, using SSH and run.
mccli client show --name=
For example:
mccli client show --name=/clients/client-1.domain.com
Check the settings:
Browse Timeout 10 seconds
Resolution
- Increase the "Browse Timeout" to 60 s or more.
mccli client edit --name=/clients/client-1.domain.com --timeout=60
Restart the "Backup Agent" service on the client.
