Symptoms

Affected Platforms: Latitude 9430Latitude 5431Latitude 5430Latitude 5530OptiPlex 7000 MFFOptiPlex 7000 OEM MT+OptiPlex 5400OptiPlex 5000 MFFOptiPlex 7400Precision 3460 SFFPrecision 3660Precision 3571Precision 5570XPS 15 9520

Cause

Customers may report being unable to access the MEBx/VPro Menu using the F12 Boot Menu. If their computer was shipped with VPro enabled, and they have yet to enable a BIOS Admin Password, this is inaccessible.

Resolution

When booting into BIOS, under System Management, the Intel AMT Capability subsection calls out: Enable Intel AMT Capability = Intel Active Management Technology is enabled, MEBx is available using F12 menu and customer can provision AMT. MEBx is not accessible if Device Configuration Hotkey Access is disabled, or BIOS Admin Password is not set. This option must be enabled for the next step to work. To resolve, setup a BIOS Admin Password using the Admin Password menu in the BIOS. Once this has been done and Enable Intel AMT Capability is set under the System Management > Intel AMT Capability menu, once the computer boots to the F12 menu, there should now be an option to access the MEBx settings for VPro.

Support Cases