...
Appsync service plans protecting VPLEX distributed volumes are failing.The REST API to query the backend virtual volumes associated with the VPLEX distributed volume cannot be found and fails with a HTTP/1.1 404 error.Appsync UI Log Application mapping,fa8a53d2-2c15-4718-adb0-525a7ccc75ee,GENL_000044,EMCAppSync,The following application items are on non-configured storage system or on an unsupported storage configuration: . Register the required storage system in AppSync and/or verify that the underlying storage configuration is supported by AppSync. Also, verify if the storage preference set in the Service Plan is supported by the underlying array. Application mapping,fa8a53d2-2c15-4718-adb0-525a7ccc75ee,SPP_000037,EMCAppSync,Cannot determine the storage type where application resides. Verify if the application is located on a supported EMC storage that has been added to AppSync. Appsync Server log [com.emc.archway.restclient.RESTClient] [EMCAppSync] [] 9fa8eb85-4053-4d53-882a-d4db5d4f9883->>> executeRequest: executing GET: GET https://:443/vplex/v2/clusters/cluster-1/virtual_volumes/ HTTP/1.1 [Thread-570] [com.emc.archway.restclient.RESTClient] [EMCAppSync] [] 9fa8eb85-4053-4d53-882a-d4db5d4f9883->>> executeRequest: Response Status Line: HTTP/1.1 404
A code change in VPLEX 6.2 P5 (and higher versions) resulted in the deprecation of the REST API command in use by AppSync for distributed VPLEX volumes. /vplex/v2/clusters/cluster-1/virtual_volumes/ Note: Appsync service plans protecting VPLEX local volumes remain unaffected by this issue.
ResolutionThe issue is resolved in AppSync 4.5 per page 2 of the AppSync 4.5 release notes where it states: APPSYNC-3833 This fixes an issue where vplex api got broken and protection started failing.
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.