Symptoms

In AppSync UI, when uploading .xml license in Settings > License > Upload, receive an error: Adding the license failed due to "Invalid license file"

Cause

The first scenario seen was the entire section was missing from the license file.There should be a lockingID section like the following: HOSTID value The second scenario seen was the LockingIdCode being inappropriately found to be XIOD like so: XIOID When it should be HOSTID HOSTID

Resolution

The internal licensing generation mechanism is updated to ensure the Locking ID section is populated. A new license is needed. Obtain a new license from the licensing team.

Support Cases