Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options. Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.

Cause

The cause is mentioned in the Resolution section under the respective alerts.

Resolution

Alert IDONV_ICC_NETWORK_PING_STATUS_BLOCKING_UNREACHABLEAlert TextIntracluster data network addresses are not reachable over ICMP from %(count) addresses.Error Code(0x01807805)ImpactSoftware update on NAS-enabled appliances may fail. Migration of resources across the cluster may be impacted.ResolutionCause: Intracluster data network addresses are not reachable over ICMP. Note: Configuring vlan dot1q tag native causes all frames being sent out a trunk port to be tagged, ignoring the native VLAN. Solution: Check cabling and VLAN configuration within the nodes and switches. For more information, go to Monitoring Tab> Alerts/Events in PowerStore Manager and click the description of the alert which opens a pane at the right-hand side with IP address details to diagnose. Alert IDONV_ICC_NETWORK_PING_STATUS_BLOCKING_MTU_ISSUESAlert TextNetwork MTU sizes are not consistent for %(count) addresses.Error Code(0x01807806)ImpactNetwork connectivity and performance may be impacted. Software update on NAS-enabled appliances may fail. Migration of resources across the cluster may be impacted.ResolutionCause: Network MTU sizes are not consistent. Solution: Check the port MTU sizes of switches and ensure that they correspond to the network MTU (required_mtu). For more information, go to Monitoring Tab> Alerts/Events in PowerStore Manager and click the description of the alert which opens a pane at the right-hand side with IP address details to diagnose. Alert IDONV_ICC_NETWORK_PING_STATUS_BLOCKING_UNREACHABLE_AND_MTU_ISSUESAlert TextIntracluster data network addresses are not reachable over ICMP, and network MTU sizes are not consistent for %(count) addresses.Error Code(0x01807807)ImpactNetwork connectivity and performance may be impacted. Software update on NAS-enabled appliances may fail. Migration of resources across the cluster may be impacted.ResolutionCause: Intracluster data network addresses are not reachable over ICMP, and network MTU sizes are not consistent. Solution: Check cabling, VLAN, and MTU configuration within cluster nodes and switches. Ensure that the switch port MTU sizes correspond to the network MTU (required_mtu). For more information, go to Monitoring Tab> Alerts/Events in PowerStore Manager and click the description of the alert which opens a pane at the right-hand side with IP address details to diagnose.

Support Cases