Symptoms

Snap job fails with these errors: IGD300I AN ABEND OCCURRED DURING SMS PROCESSING ABEND SYSTEM CODE=0C4 ASID=00nn COMPONENT NAME=SMS COMPONENT ID=DF101 ACTIVE LOAD MODULE NAME=IGDZILLA ADDRESS=0A8D1000 CSECT IN ERROR DESCRIPTION=MOV USER A.S.DATA NAME=IGDCNSMV ADDRESS=0A8F1C58 OFFSET=00000476 ASSEMBLY DATE=031719 PTF LEVEL=HDZ2240 PSW AT TIME OF ERROR 070C0000 8A8F20CE DATA AT PSW 0A8F20C8 - B04CA768 0100DA32 40005000 GPR 00-03 0A8F21A0 7F53BEAC 00000080 000000A0 GPR 04-07 7F53962C C8C4D3D9 00000100 7F53BEC0 GPR 08-11 0A8F21B0 7F53A1FF 0A8E19C4 7F53BE30 GPR 12-15 8A8F1CAC 7F53BE30 8A8F1D54 00000000 IEA995I SYMPTOM DUMP OUTPUT SYSTEM COMPLETION CODE=0C4 REASON CODE=00000010 TIME= SEQ=00nnn CPU=0000 ASID=00nn PSW AT TIME OF ERROR 070C0000 8A8F20CE ILC 6 INTC 10 NO ACTIVE MODULE FOUND NAME=UNKNOWN DATA AT PSW 0A8F20C8 - B04CA768 0100DA32 40005000 GR 0: 0A8F21A0 1: 7F53BEAC 2: 00000080 3: 000000A0 4: 7F53962C 5: C8C4D3D9 6: 00000100 7: 7F53BEC0 8: 0A8F21B0 9: 7F53A1FF A: 0A8E19C4 B: 7F53BE30 C: 8A8F1CAC D: 7F53BE30 E: 8A8F1D54 F: 00000000 END OF SYMPTOM DUMP ESNPA50E EMCACS ENDED WITH ERROR, RC: 00000010-0000138D-00000000 00000000/00000000 00000000/00000000 ESNPA51I IGD306I UNEXPECTED ERROR DURING INSTEXIT PROCESSING ESNPA51I RETURN CODE 5005 REASON CODE 0 ESNPA51I THE MODULE THAT DETECTED THE ERROR IS IGDACS01 ESNPA51I SMS MODULE TRACE BACK - ACS01 ACS00 SSIRT ESNPA51I SYMPTOM RECORD CREATED, PROBLEM ID IS IGD00000

Cause

LPARs running with IBM fix# OA60944 receive ABENDS0C4 in IBM routine IGDCNSMV when issuing the SNAP DATASET command from the EMCSNAP product.

Resolution

Permanent Fix: For Mainframe Enablers 8.5, PTF SN85040 has been developed to correct the issue. It is available to download from Dell Online Support. For Mainframe Enablers 8.4, PTF SN84074 has been developed to correct the issue. It is available to download from Dell Online Support. For Mainframe Enablers 8.3, PTF SN83137 has been developed to correct the issue. It is available to download from Dell Online Support.

Support Cases