Symptoms
Affected Platforms:
Alienware X15 R1Alienware X17 R1
The Zoom application becomes unresponsive or quit unexpectedly by itself when any user attempts to share their screen in a Zoom Meeting.
Cause
Technical limitations with Intel Integrated Graphics are the cause of this issue.
Resolution
This is the hardware limitation with Intel Iris Integrated Graphics, guide the end user to follow the instructions below to modify the setting in Zoom:
Zoom Help Center announce these steps below to resolve this issue:
Figure 1: (English Only) Settings in the Zoom application
Sign in into the Zoom desktop client.Click your profile picture, then click Settings.Click the Video tab.Click Advanced.In Video Rendering Method, click the dropdown menu and select Direct3D9.Close the Settings window and restart the Zoom desktop client.
Note: For more help on resolving issues with Intel Iris Integrated Graphics, reference Resolving issues for users with Intel Iris Integrated Graphics
