Symptoms
On XPS9510 and Precision 5560 systems, if the User configures a password in the Admin/System password field via DCPP (Dell Command PowerShell Provider) before the HDD password, the User will not be able to setup the HDD password next.Affected platforms:
XPS 9510Precision 5560
The issue also appears with older DCPP versions (Version 2.3.1 and 2.4).
Cause
Older system BIOS versions do not enable DCPP to configure these passwords with the HDD password entered last.
Resolution
Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:
WARNING: Dell recommends disconnecting devices such as external hard drives, printers, scanners, and so on before updating the BIOS.WARNING: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.NOTE: To learn more about updating the BIOS on a Dell computer, see the Dell knowledge base article Dell BIOS Updates.NOTE: To install the BIOS, your user account must have administrator privileges.
Browse to https://www.dell.com/support/drivers.Identify your Dell computer.
Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.Enter the Service Tag of the laptop and click Search.Or, click Browse all products and select your Dell computer from the catalog.
Select the Operating System that is installed on the Dell computer.Under Category, select BIOS.Locate the latest System BIOS.Click Download and save the file to your computer.Open File Explorer and browse to the location where the downloaded file is saved.Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.