Symptoms
CloudIQ Portal shows the Isilon cluster Secure Remote Services (SRS) enabled and CloudIQ enabled.CloudIQ Portal shows connectivity stopped.All the prerequisites are met as per onboarding KB 157794: Isilon-PowerScale CloudIQ: General procedures to onboard Isilon to CloudIQ Secure Remote Services is showing the Cluster managed under a gateway with a status of good.Running the httpd logs on the gateway shows connection to the keepalive within the access logs but no mft data is being sent:
10.xx.xx.xx - - [12/Apr/2021:16:04:07 +0000] "POST /esrs/v2/devices/ISILON-GW/EXXISLxxxxx/keepalive HTTP/1.1" 200 171 010.xx.xx.xx - - [12/Apr/2021:16:05:07 +0000] "POST /esrs/v2/devices/ISILON-GW/EXXISLxxxxx/keepalive HTTP/1.1" 200 171 010.xx.xx.xx - - [12/Apr/2021:16:06:08 +0000] "POST /esrs/v2/devices/ISILON-GW/EXXISLxxxxx/keepalive HTTP/1.1" 200 171 0PrintEmailEnglish
Cause
Telemetry is disabled on the cluster side.
Resolution
To confirm, from the command line, run the isi esrs telemetry view command:
Telemetry Enabled: No Pending uploads: 0
If telemetry is not enabled, run the isi esrs telemetry modify --enabled=true to enable it.
