Symptoms
Affected Products:
Dell Encryption EnterpriseDell Endpoint Security Suite EnterpriseDell BitLocker ManagerDell Encryption Self-Encrypting Drive ManagerDell Full Disk Encryption
Affected Versions:
v11.0
It was noticed that sequences of install and uninstall operations of the EMAgent performed without a reboot between the uninstall and reinstall could lead to an Inaccessible Boot Device error.
During the installation if a pending reboot is detected the installer prompts for a reboot to be able to continue the setup process. The error below is logged in the EMAgent Installer Logs:
InstallShield 09:56:26: Invoking script function ISPendingFileRenameOperationsKey
1: IS Message 09:56:26: **************************************
1: IS Message 09:56:26: Begin: ISPendingFileRenameOperationsKey
MSI (s) (58!E8) [09:56:26:762]: PROPERTY CHANGE: Modifying PENDINGRENAMEFILEOPERATIONS_KEY_EXIST property. Its current value is '0'. Its new value: '1'.
1: IS Message 09:56:26: **************************************
1: IS Message 09:56:26: [ProductName] installer has detected pending reboot operation on system. Please retry [ProductName] installation after reboot.
Cause
A code change was introduced to prevent this issue from happening. This code change checks that the registry does not have any pending reboots required by Windows before allowing the EMAgent installation to finish.
Resolution
If this happens, reboot the computer and run the EMAgent installer again.
This behavior change can possibly impact some custom setup scripts and should be considered.
To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.
