Symptoms

Table of Contents: The Computer Fails to Start or There is No VideoThe Computer is not RespondingMicrosoft Windows Crashes, Stops, Restarts or a Blue Screen AppearsDell PC Diagnostics Quick Test and SupportAssist for PCs and TabletsTroubleshooting a Notebook LCD Screen That is Black, Blank or Hard to SeeVostro 5560 SpecificationsPort LocationsResetting the System Setup (BIOS) to its Default SettingsWireless Networking How-to's and TroubleshootingHow to Turn the Wireless Antenna On and Off on a Dell ComputerDisabling or Enabling the Touchpad Using the Hot KeyMouse, Keyboard or Touchpad Not Working CorrectlyUsing and Troubleshooting the Dell Webcam and Dell Webcam Central SoftwareComputer Component is not RecognizedVostro 5560 DriversDell Windows 8 Support Center The Computer Fails to Start or There is No Video If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up. When beeping codes are heard, refer to (Table 1) to help troubleshoot the issue with your computer. BeepsDescriptionPossible Cause / Suggested Remedy1BIOS ROM checksum in progress or failureSystem board failure, covers BIOS corruption or ROM errors.2No Memory (RAM) detected If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.If available, install good memory of the same type into your computer.If the problem persists, possible memory connector failure. 3 Chipset Error (North and South bridge error, DMA/IMR/Timer errorTime-Of-Day Clock test failureGate A20 failureSuper I/O chip failureKeyboard controller test failure System board failure4Memory read / write failure Ensure that no special memory module/memory connector placement requirements exist.Verify that the memory modules that you are installing are compatible with your computer.If the problem persists, possible memory failure. 5Real Time Clock (RTC) power fail Replace the battery.If the problem persists, possible battery failure or system board failure. 6Video BIOS test failureVideo subsystem failure7CPU Cache test failureProcessor failure8LCD failureLCD failure Table 1: Repetitive Beep Codes When no beeping codes are heard, perform the following steps: Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.Remove the A/C adapter from the computer and unplug the adapter from the A/C outlet.Press the Power button for 15 seconds to discharge the capacitors.Make sure the connections on the power cord and A/C adapter are firmly pressed together.Insert the A/C into the computer and a good A/C outlet.Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen .Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Check the Battery.Start attaching devices one at a time and testing to see if the computer will turn on. Back to Top The Computer is not Responding Press the Power button for at least 15 seconds to make sure the computer turns off.Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.Download and install SupportAssist. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.Perform system maintenance on your computer, for more information refer to Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows.Start attaching devices one at a time and test to see if the computer stops responding. Back to Top Microsoft Windows Crashes, Stops, Restarts or a Blue Screen Appears This link takes you to the Dell Knowledge Base article Microsoft Windows Crashes, Stops, Restarts or a Blue Screen Appears. Back to Top Dell PC Diagnostics Quick Test and SupportAssist for PCs and Tablets Note: The fastest and easiest way to identify and resolve the problem is by using our quick test online diagnostic tool. This will either fix the problem automatically, or it will guide you through the steps to resolve the problem. If the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part. Dell provides several options to maintain and diagnose your computer: The Dell PC Diagnostics quick test, can find the most common issues. SupportAssist, previously called My Dell, provides system updates, detects issues and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information such as how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page. When the computer cannot access the Internet, you can run the built-in diagnostics on your computer, for more information, refer to Dell Knowledge Base article, Run Built-In Diagnostics (ePSA) for Your System. Back to Top Troubleshooting a Notebook LCD Screen That is Black, Blank or Hard to See For information on troubleshooting a notebook LCD Screen, refer to the Dell Knowledge Base article Troubleshooting a Notebook LCD Screen That is Black, Blank or Hard to See. Back to Top Vostro 5560 Specifications For information on the Vostro 5560 Specifications, browse to the Vostro 5560 Manual Page, and click Dell Vostro 5460 Setup And Features Information. Back to Top Port Locations For information on the port locations, browse to the Vostro 5560 Online Support Page, and click Dell Vostro 5460 Setup And Features Information. Back to Top Resetting the System Setup (BIOS) to its Default Settings Option 1: Reboot the computer.When prompted during POST, press the key to enter the setup screen.On the System Setup screen, press the key to move to the Exit menu.Press the key until Load Setup Defaults is highlighted, and press the key.Press the key on Yes to Restore Defaults and restart the computer. Option 2: Reboot the computer.When prompted during POST, press the key to enter the setup screen.On the System Setup screen, press the key.Press the key on Yes to Load Optimized Defaults and restart the computer. Back to Top Wireless Networking How-to's and Troubleshooting For how-to's and troubleshooting information on wireless networking please visit the Dell Networking and Wireless Support Center. Back to Top How to Turn the Wireless Antenna On and Off on a Dell Computer Press and hold done the key, then press the . Repeating this will toggle the wireless antenna off and on. For more information on how to turn the wireless antenna on and off on a Dell Computer, refer to Dell Knowledge base article How to Turn the Wireless Antenna On and Off on a Dell Computer. Back to Top Disabling or Enabling the Touchpad Using the Hot Key Keyboard KeyActionPress and hold the key then press the key. Table 2: Touchpad Hot Keys For more information on how to turn the touch pad on or off, refer to Dell Knowledge base article Disabling or Enabling the Touchpad Using the Hot Key. Back to Top Mouse, Keyboard or Touchpad Not Working Correctly Refer to the following Dell Knowledge Base articles for information on how to use or troubleshoot mouse, keyboard or touchpad issues. Keyboard Usage and Troubleshooting GuideMouse Usage and Troubleshooting GuideTouchpad Usage and Troubleshooting Guide Back to Top Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software For information on how to troubleshoot the webcam on your computer, refer to Dell Knowledge base article Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software. Back to Top Computer Component is not Recognized SupportAssist, previously called My Dell, detects issues and sends you alerts based on your device, This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page. Back to Top Vostro 5560 Drivers For information on the Vostro 5560 drivers available, browse to the Vostro 5560 Driver Page. This article provides information on how to download drivers for the Vostro 5560 computer, "How to Download and Install a Driver" Back to Top Dell Windows 8 Support Center This link takes you to the Dell Windows™ 8 Support Center. Back to Top

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