Symptoms
Issue:QLogic 8262 based adapters QME8262, QMD8262 and QLE8262 randomly report temperature errors and drop link.Solution:Update firmware to the latest version.Additional Information:This occurs on blade mezzanine cards, NDCs and PCI-e form factor of adapters for both blade servers and rack mount servers.For ESX: Error message is similar to:
vmnic0: Device temperature 127 degrees C exceeds maximum allowed
Historical cases have shown the issue to re-occur if only the qlcnic and firmware are updated. The qla2xxx module must also be updated to resolve this issue even if fibre channel over ethernet (FCoE) is not used.Update both qlcnic and qla2xxx modules (even if FCoE is not used). Versions should be minimum of 934.5.6.0-1vmw for qla2xxx (ESX 5.X) and 5.0.750 for qlcnic (ESX 5.X).For Linux:The "Device temperature xxx degress C exceeds maximum allowed" event will be logged in Linux message log as illustrated below. For VMware:The "Device temperature xxx degress C exceeds maximum allowed" will be logged in VMware vmkernel.log as illustrated below. For Windows:The following events will be recorded in the System Event Log as illustrated below.
If issue remains after updating to latest firmware version, please consider update the driver. If driver update does not fix the problem, please contact Dell Support.
