Symptoms
Description
When running Built-in and Online Diagnostics such as SupportAssist ePSA, ePSA or PSA you get error 2000-0245
Affected Systems:
Alienware m15 R2 Alienware m17 R2
Cause
Solution
Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:
Warning: Dell recommends disconnecting any external devices like external hard disk drives, printers, scanners before updating the BIOS.
Warning: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article Dell BIOS Updates.
Browse to the Dell Drivers & downloads page:
Alienware m15 R2Alienware m17 R2
Select the Operating System.Under Category, select BIOS.Locate the latest System BIOS.Click Download and save the file to your computer.Open File Explorer and browse to the location where the downloaded file is saved.Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.
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