Symptoms

Customer Replaceable Unit

Cause

Customer Replaceable Unit

Resolution

Dell Customer Replaceable Unit (CRU) Videos These videos have closed caption with 16 languages available. Each video is in English with the option to read the subtitles in a preferred language. Choose a language by clicking on the Watch Video links below. Corresponding knowledge base articles are also available by clicking on the KB Article links below. NOTE: Google Chrome is the preferred browser for viewing the videos. A login to dell.com/support is required to review the knowledge base articles. The following languages are available:English, Portuguese (Europe), Portuguese (Brazil), Chinese (Simplified), Chinese (Traditional), Korean, Arabic, Swedish, Spanish (Europe), Spanish (LATAM), Russian, Italian, German, French, Japanese, Dutch Show all | Hide all Avamar Part TypePartTime Disk/DrivesReplacing a Hard Drive in Gen4T Node2:22Watch Video Power SupplyReplace Power Supply Unit in Gen4T Node.2:26Watch Video Celerra Part TypePartTime BladeCelerra NS Series Blade Replacement5:42Watch Video Control StationCelerra NS Series Control Station Replacement13:33Watch Video ModuleCelerra NS Series Module Replacement3:09Watch Video Connectrix Part TypePartTime Small Form Optical Connector (SFP)Optic Cable Cleaning Made Easy2:41Watch Video SFP Optic Replacement Made Easy2:01Watch Video Dell Unity WARNING: Before proceeding with any Storage Processor (SP) maintenance activity, see Dell Knowledge Base article Dell Unity: How to Properly Manage Write Cache During SP Maintenance Activities (User Correctable) regarding Dell's recommendation to disable write cache. Part TypePartTime Disk/DrivesAdd a 2.5-inch disk.1:10Watch Video Add a 2.5-inch drive to the 25-drive DAE.1:14Watch Video Add an optional 3.5-inch drive to a Unity 15-drive DAE.1:14Watch Video Replace a DPE M.2 internal disk: Unity x00/F Series, x50/F Series, and 380/F3:28Watch Video Replace a DPE M.2 internal disk: Unity 480/F, 680/F, 880/F3:23Watch Video Replace an internal drive.5:15Watch Video Replace a 2.5-inch Disk Drive.2:50Watch Video Replace a 3.5-inch Disk Drive.2:50Watch Video DAEAdd a 15-drive disk array enclosure (DAE).2:15Watch Video Add a 25-drive disk array enclosure (DAE).2:17Watch Video Power SupplyReplace a DPE Power Supply.2:40Watch Video Replace a Power Supply (PS) in a 25 Drive Disk Array Enclosure (DAE).2:53Watch Video Replace a 25-drive DAE power supply and Cooling Module.1:32Watch Video Fan and CoolingReplace a DPE fan module.3:02Watch Video Replace a DPE cooling module: Unity x00/F Series, x50/F Series, and 380/F3:52Watch Video I/O ModuleAdd an I/O module.2:48Watch Video Add an optional I/O module.2:20Watch Video Replace a faulty I/O module.2:20Watch Video MemoryReplace a DPE DIMM: Unity x00/F Series, x50/F Series, and 380/F3:48Watch Video Replace a DPE memory module.3:00Watch Video Embedded ModuleReplace a faulty Embedded Module.2:44Watch Video Link Control CardReplace a Link Control Card (LCC) in a 15 Drive Disk Array Enclosure (DAE).3:47Watch Video Replace a Link Control Card (LCC) in a 25 Drive Disk Array Enclosure (DAE).3:42Watch Video Port CardAdd a DPE 4-Port Card.3:28Watch Video Small Form Optical Connector (SFP)Add a CNA Small Form Optical Connector (SFP).4:10Watch Video Replace a Small Form Optical Connector (SFP).2:38Watch Video Storage ProcessorReplace a Storage Processor (SP).8:25Watch Video Quick Start - InstallDPE Quick Start: Unity x00/F Series, x50/F Series, and 380/F3:14Watch Video DPE Quick Start: Unity 480/F, 680/F, 880/F Series2:55Watch Video ECS EX300 Replacing a Faulted Hard DriveWatch VideoEX500 Replacing a Faulted Hard DriveWatch VideoEX3000 Replacing a Faulted Hard DriveWatch Video PowerFlex Appliance PowerFlex Family SolVe Instructions for Customer Replaceable Units (CRU) Go to SolVe OnlineFind the PowerFlex Family SolVe Tile Figure 1: PowerFlex Family SolVe tile Scroll to the appropriate product and follow the wizard to generate a procedure to replace the component. Figure 2: Scroll to the required PowerFlex product. Part TypePartConfigurationOSTimeSolVe ProcedureDisk/DrivesR640: SAS or SATA drive in compute only node non-VMware ESXi SolVe Online R640: Drive replacement in hyperconverged, SO, VMware ESXi CO SolVe Online R740xd: SAS or SATA drive in compute only node non-VMware ESXi SolVe Online R740xd: Drive replacement in hyperconverged, SO, VMware ESXi CO SolVe Online RR840: SAS or SATA drive in compute only node non-VMware ESXi SolVe Online RR840: Drive replacement in hyperconverged, SO, VMware ESXi CO SolVe OnlinePower SupplyR640: Replace a DPE Power Supply. SolVe Online R740xd: Replace a DPE Power Supply. SolVe Online R840: Replace a DPE Power Supply. SolVe Online PowerFlex Custom Node PowerFlex Family SolVe Instructions for Customer Replaceable Units (CRU) Go to SolVe OnlineFind the PowerFlex Family SolVe Tile Figure 1: PowerFlex Family SolVe tile Scroll to the appropriate product and follow the wizard to generate a procedure to replace the component. Figure 2: Scroll to the required PowerFlex product. Part TypePartConfigurationOSTimeSolVeR650Boss Card S2 module assembly SolVe Online Control panel SolVe Online Cooling fan SolVe Online Drive backplane SolVe Online Expansion card SolVe Online Expansion card riser SolVe Online GPU SolVe Online HDD SolVe Online Intrusion switch m.2 module Memory module PCIe network card-ESXi based PCIe network card-Linux based OCP NIC-ESXi OCP NIC-Linux Paddle card Power supply Rear input/output RIO CARD and rear VGA Port for ESXi Rear input/output RIO CARD and rear VGA Port for Linux Serial COM Port SSD drive in a Linux-based Storage controller in a Linux-based System battery VGA Module R750Boss Card S2 module assembly Control panel Cooling fan Drive backplane Expansion card Expansion card riser GPU HDD Intrusion switch m.2 module Memory module PCIe network card-ESXi based PCIe network card-Linux based OCP NIC-ESXi OCP NIC-Linux Paddle card Power supply Rear input/output RIO CARD and rear VGA Port for ESXi Rear input/output RIO CARD and rear VGA Port for Linux Serial COM Port SSD drive in a Linux-based Storage controller in a Linux-based System battery Side Bracket R6525Boss Card S2 module assembly Control panel Cooling fan Expansion card Expansion card riser GPU HDD Intrusion switch m.2 module Memory module PCIe network card-ESXi-based PCIe network card-Linux-based OCP NIC-ESXi OCP NIC-Linux Power supply Rear input/output RIO CARD and rear VGA Port for ESXi Rear input/output RIO CARD and rear VGA Port for Linux RAID storage controller Serial COM Port Storage controller in a Linux-based System battery PowerProtect - Data Domain Part TypePartTime Disk/DrivesReplace OS SSD on DD6900/DD9400/DD9900.1:42Watch Video Replace Cache Tier Disk on DD6900/DD9400.2:10Watch Video Replace Cache Tier Disk on DD9900.2:13Watch VideoFan and CoolingReplace Fan on DD9900 System.1:29Watch VideoPower SupplyReplace Power Supply Unit on DD9900 system.1:34Watch VideoMemoryReplace DIMM on DD9900 system.1:30Watch VideoCablingSAS Cabling for Data Domain 6900 system5:06Watch Video SAS Cabling for Data Domain 9900 system5:59Watch Video PowerStore Part TypePartTime Disk/DrivesAdd New Drive1:35Watch Video Replace Drive2:27Watch VideoPower SupplyReplace the power Supply.2:25Watch VideoEmbedded ModuleReplace Embedded Module3:32Watch VideoPort CardReplace 4-Port Card.3:29Watch VideoSmall Form Optical Connector (SFP)Replace SFP2:49Watch VideoI/O ModuleReplace a faulty I/O Module.2:54Watch VideoFan/CoolingReplace a Fan Module.4:17Watch Video Replace Power Supply and Cooling Fan.2:39Watch VideoMemoryReplace Memory module.4:26Watch VideoBoot ModuleReplace Internal M.2 Boot Module.5:01Watch VideoNodeReplace Node5:11Watch VideoLink Control CardReplace Link Control Card (LCC).2:46Watch Video VNX Part TypePartTime Disk/DrivesReplace a Faulted Disk in a VNX5200,5400,5600,5800,7600,8000.7:17Watch Video Replace a VNX Unisphere Faulted Disk.13:50Watch Video Replace a Faulted Disk Drive.6:21Watch Video Replace a 15 slot Disk Drive for a VNX1 and VNX2.0:52Watch Video Replace a 25 slot Disk Drive for a VNX1 and VNX2.0:42Watch Video Replace a 25 slot Disk Drive for a VNX2.7:18Watch Video Replace a 60 slot Disk Drive DAE for VNX1 and VNX2.0:56Watch Video Replace a 120 slot Disk Drive DAE on a VNX2.2:00Watch VideoPower SupplyReplace a VNX2 DPE Power Supply.1:02Watch Video Replacing a VNX8000 Power Supply1:13Watch VideoBatteryReplace a VNX8000 Battery Pack.1:40Watch VideoProcessorReplace a VNX Unified Storage SP.15:09Watch Video VNXe Part TypePartTime Disk/DrivesVNXe1600: Replace a DPE Internal solid state drive.2:55Watch Video VNXe3300: Replace a solid-state disk.5:10Watch Video VNXe3300: Replace a Disk.3:31Watch VideoFanVNXe1600: Replace a DPE Fan module.1:11Watch VideoI/OVNXe1600:Replace a DPE I/O module3:03Watch Video Power SupplyVNXe1600: Replace a DPE Power Supply.1:22Watch Video VNXe3300: Replace a Disk Processor Enclosure Power Supply.8:01Watch VideoSFPVNXe1600: Replace a DPE SFP module.1:20Watch VideoProcessorVNXe1600: Replace a DPE Storage Processor.5:48Watch Video VNXe3100 or VNXe3150: Replace a Storage Processor.8:04Watch Video VNXe3300: Replace a Storage Processor.8:04Watch VideoControl CardVNXe3300: Replace a Link Control Card.3:05Watch Video VxFlex Ready Node PowerFlex Family SolVe Instructions for Customer Replaceable Units (CRU) Go to SolVe OnlineFind the PowerFlex Family SolVe Tile Figure 1: PowerFlex Family SolVe tile Scroll to the appropriate product and follow the wizard to generate a procedure to replace the component. Figure 2: Scroll to the required PowerFlex product. Part TypePartConfigurationOSTimeSolVeR640Control Panel SolVe Online Cooling fan SolVe Online Drive backplane SolVe Online Expansion card SolVe Online Expansion card riser SolVe Online Memory module SolVe Online NIC-ESXi Based SolVe Online NIC-Linux based SolVe Online Power Supply Unit HDD/SSD ESXi-based configured for DirectPath HDD/SSD drive in ESXi-based configured for RDM HDD/SSD drive in a Linux-based VxFlex Ready node system Storage controller System battery VGA module R740xdControl panel SolVe Online Cooling fan SolVe Online Drive backplane SolVe Online Expansion card SolVe Online Expansion card riser SolVe Online GPUI CARD in an ESXi-based system Memory module Power Supply Unit HDD/SSD ESXi-based configured for DirectPath HDD/SSD drive in ESXi-based configured for RDM HDD/SSD drive in a Linux-based VxFlex Ready node system Storage controller System battery R840Control panel Cooling fan Drive backplane Expansion card Expansion card riser GPUI CARD in an ESXi-based system Memory module Power Supply Unit HDD/SSD ESXi-based configured for DirectPath HDD/SSD drive in ESXi-based configured for RDM HDD/SSD drive in a Linux-based VxFlex Ready node system Storage controller System battery

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