Symptoms

Attempting PowerPath management appliance upgrade.Environment DELL EMC SW: PowerPath Management appliance (any release)VMware software : ESXi (any release) Issue When attempting to upgrade the PowerPath Management Appliance from any release to a desirable release the attempt fails with the following errors:S3TOIVIM08STD:/tmp/update # ./applianceUpdate15:48:36 [INFO]: * Starting the appliance update process *15:48:36 [INFO]: Updating PowerPath: 2.2.0.0.97 -> 2.4.0.0.11415:48:36 [INFO]: Logs can be found here:15:48:36 [INFO]: /opt/ADG/update/logs/update-2.2.0.0.97-2.4.0.0.114-2020_04_17-15_48_36.log15:48:36 [INFO]: * Validating update *15:48:36 [INFO]: Checking installed product version ...15:48:36 [INFO]: Product version check is successful.15:48:36 [INFO]: Adding update repo ...15:48:37 [INFO]: Update repo added successfully.15:48:37 [INFO]: Checking OS version ...15:48:37 [INFO]: OS version check is successful.15:48:37 [INFO]: Update validation successful.15:48:37 [INFO]: * Starting Update *15:48:37 [INFO]: * Running pre-update script *..failed15:49:39 [INFO]: Updating the existing packages. This may take some time. Please wait ...File './suse/x86_64/lvm2-2.02.120-77.2.x86_64.rpm' not found on medium 'dir:///tmp/update/repo'15:51:55 [INFO]: Zypper issue while updating existing packages.15:51:55 [ERROR]: Unknown error. Aborting update procedure ...15:51:55 [WARN]: * COMPLETE: Appliance update completed with warnings *

Cause

The upgrade package was copied under the /tmp directory used while upgrading. As a consequence, the upgrade package couldn't be reached to execute, causing the error.

Resolution

Be sure that the upgrade package is not copied under /tmp but ,for example, in the /home directory 

Support Cases