Symptoms
No reported changes.The user is unable to successfully run a ViPR Controller order to create thin volume(s) in the following environment with the message "the array is busy":
EMC Hardware: VMAX3 & VMAX All FlashEMC Firmware: HYPERMAX OS 5977.691.684 and higherEMC Software: Unisphere for VMAX 8.1.x.x and higherEMC Software: Solutions Enabler 8.1.x.x and higher
ViPR Controller controllersvc logs show the following error:
controllersvc 2019-07-30 06:00:37,554 [pool-58-thread-1] INFO WorkflowService.java (line 653) Updating workflow step: state ERROR : The job has failed: The operation cannot be completed as the array is busy at this time. Please try again at a later time
A similar error can be seen when creating thin volumes in Unisphere.:
The operation cannot be completed as the array is busy at this time. Please try again at a later time
Cause
This is an array issue. The cause of the issue is described in the following KB:482071: VMAX3 & VMAX All Flash: Busy / Out of Resources error during TDEV create operation or NDM create operation in Unisphere for VMAX or Solutions Enablerhttps://support.emc.com/kb/482071
Resolution
Workaround:
If the array is VMAX 3 or VMAX All Flash:
and if subscription after addition of new volume(s) reaches 100% or more.and if new volumes total capacity is more than 4 TB for the code below 5977.810 and 6 TB for above it, user should create volumes in batches. In such a way that the first set for number of volumes creation sent should not exceed 4TB for the code below 5977.810 and 6 TB for the code later than 5977.810.
Larger volumes should be created in separate orders.
