Symptoms

VxRail upgrade fails with error "Dry-run pre-check failure in execution for VMware vCenter Server Platform Services Controller upgrade with error." lcm.log: 2019-05-12T09:22:20.198+0000 ERROR [pool-9-thread-1] com.vce.lcm.service.checker.upgrade.PSCDryRunPrechecker PSCDryRunPrechecker.performDryRun:118 - Dry run pre-check failure in execution for VMware vCenter Server Platform Services Controller upgrade with error: .. 2019-05-12T09:22:20.199+0000 INFO [pool-9-thread-1] com.vce.lcm.service.LCMServiceImpl LCMServiceImpl.handleUpgradeException:1541 - handling upgrade exception. 2019-05-12T09:22:20.201+0000 INFO [pool-9-thread-1] com.vce.lcm.service.LCMServiceImpl LCMServiceImpl.setStatusToUpgradeFailed:1531 - set bundle VMware vCenter Server Appliance status to upgrade failed 2019-05-12T09:22:20.201+0000 ERROR [pool-9-thread-1] com.vce.lcm.service.LCMServiceImpl LCMServiceImpl.handleUpgradeException:1569 - failed to upgrade: VXRAIL_COMPOSITE-4.7.200-13531219_for_4.7.x.zip, with exception: com.vce.lcm.exception.LCMInternalException: Failure running upgrade script. at com.vce.lcm.service.checker.upgrade.PSCDryRunPrechecker.performDryRun(PSCDryRunPrechecker.java:120) ~[lcm_module-4.7.200.jar:?] at com.vce.lcm.service.checker.upgrade.AbstractApplianceDryRunPrechecker.performCheck(AbstractApplianceDryRunPrechecker.java:62) ~[lcm_module-4.7.200.jar:?] at com.vce.lcm.helper.LCMUtilService.executeIndividualCheck(LCMUtilService.java:758) ~[lcm_module-4.7.200.jar:?]

Cause

This happens because of the following: Corrupted VxRail composite .zip file or something went wrong during the download.

Resolution

Follow the below steps to verify if the composite is corrupted. Open https://www.dell.com/support/home/en-us/ Search for the target composite upgrade for example: VxRail 4.7.200 Composite Upgrade Package for 4.7.x Under the found result, press checksum It shows the Hash key with the Hash algorithm used as follows On the local machine that has the corrupted upgrade composite, open cmd and run the following command: certUtil -hashfile pathToFileToCheck [HashAlgorithm] For example: certUtil -hashfile C:\Downloads\VXRAIL_COMPOSITE-4.7.200-13531219_for_4.7.x.zip SHA256 The HashAlgorithm choices are: MD2 MD4 MD5 SHA1 SHA256 SHA384 SHA512 Compare the generated hash key from cmd with the one found on support.emc.com and if they have a mismatch this means that the downloaded composite is corrupted Re-download the composite again and repeat the previous two steps to guarantee that the new one is correctly downloaded. If a snapshot is taken from VxRail Manager and before starting the previous upgrade, revert to it and retry the upgrade using the newly downloaded upgrade composite. If no snapshot was taken, then take a snapshot and perform the following three steps: Open the mystic database using the command below on the VxRail Manager VM: psql -U postgres mysticmanager; Reset the upgrade status to HAS_NEWER by running the following command: update virtual_appliance set upgrade_status='HAS_NEWER'where component_id='VXRAIL_SYSTEM'; Restart runjars and vmware-marvin services using the below commands systemctl restart vmware-marvin systemctl restart runjars

Support Cases