Symptoms

ISSUE: When ESXi is updated through VMware Update Manager (VUM) it causes the custom VxRail vSphere Installation Bundle (VIB) to malfunction which leads to services that start and stop in vCenter, hosts missing on the VxRail physical page, and upgrade failures.Warning: Updating VxRail components using VUM is not supported and will reduce VxRail functionality.

Cause

This article explains how to Revert to a previous version of ESXi

Resolution

To revert to a previous version of ESXi: Reverting an ESXi host is only valid if the host was updated using these methods: VIB installation or removalProfile installation or removalESXi host update using VMware Update ManagerUpdated from a ISO In the console screen of the ESXi host, press Ctrl+Alt+F2 to see the Direct Console User Interface (DCUI) screen.Press F12 to view the shutdown options for the ESXi host.Press F11 to reboot.When the Hypervisor progress bar starts loading, press Shift+R. You will see the warning: Current hypervisor will permanently be replaced with build: X.X.X-XXXXXX. Are you sure? [y/n] Press Y to roll back the build.Press Enter to boot. PLEASE SEE VMware KB: https://kb.vmware.com/s/article/1033604

Support Cases