Symptoms
During Avamar Exchange Granular Level Recovery (GLR) using EMC ItemPoint, the Avamar Exchange GLR plugin may not be able to locate the path to eseutil.exe on the target Exchange client or GLR Proxy and generate the error "Could Not Get Path to ESEUtil.exe".A path to eseutil.exe is required only when --itempoint_logs_recovery_path= is configured in avexchglr.cmd.
Cause
By default, when recovering the source database and logs for an EMC ItemPoint for Exchange mailbox recovery, the Avamar Exchange GLR plugin will copy all logs found in the Avamar backup set to a subfolder under \Avfscache\Avfsmount. The number of logs restored is often many times larger than the actual range of logs required for recovery. Depending on the number of logs restored, EMC ItemPoint for Exchange may throw an error when attempting to index the restored logs. Optionally, a customer can elect to have the Avamar Exchange GLR plugin determine the range of logs required for recovery and the Exchange GLR plugin will copy those logs to local storage. This function is accomplished by calling on eseutil.exe to query the recovered database (EDB) file using the syntax eseutil.exe /mh and is invoked only when using the command flag calling for the range of required logs to copy the required logs to local storage (--itempoint_logs_recovery_path=). In some cases, the Exchange GLR plugin may not be able to locate the path to eseutil.exe even though Exchange Management Tools is installed and the installation path variable is evident when running "SET".It appears this issue appears only when a customer is using Exchange 2010.
Resolution
When Exchange 2010 Management Tools is in use on the Exchange GLR Proxy for ItemPoint, it first queries Active Directory for the path to eseutil.exe so the range of logs required can be copied to local storage for processing by EMC ItemPoint for Exchange. The query to Active Directory returns incorrect information regarding the path to eseutil.exe. Consequently, this portion of the Exchange GLR Plugin workflow fails.Starting Avamar 18.2 allow the Exchange GLR Plugin to query only the local machine host for information regarding the path to eseutil.exe instead.
