Symptoms
NDMP accelerator is unable to back up data from, or restore data to Network Attached Storage.Known Facts:
NDMP backups were previously working without issues. Maintenance was carried out on the NDMP accelerator node (details are unknown)Since the time of the maintenance, NDMP backups no longer run automaticallyIf we manually run a backup from Avamar Administrator, it stays in a "Waiting Client" status.
Cause
The Linux avagent service had been stopped on the Avamar NDMP accelerator node. It was not restarted after maintenance.The avagent service is the Avamar backup service. It communicates with Avamar server and listens out for backup and restore work orders. If the service is stopped, no backup or restore activity can be initiated.
Resolution
The avagent service is a regular Linux service. Check its state.
admin@avmtest4:~/>: service avagent status
avagent Info: Client Agent is running.
avagent Info: Client activated with MCS "avmtest5:28001"
avagent Info: Client using DPN "10.64.18.165"
avagent Info: avagent script version 11
If the service is stopped, start it as shown below.
admin@avmtest4:~/>: service avagent start
avagent Info: Client Agent already running. [PASSED]
admin@avmtest4:~/>:
The avagent service should be configured to start in runlevel 3. Check this with the following command;
admin@avmtest4:~/>: chkconfig --list | grep avagent
avagent 0:off 1:off 2:on 3:on 4:on 5:on 6:off
To configure the service to start automatically in runlevel 3, run the following command as the root user.chkconfig --level 3 avagent onRerun the chkconfig command to confirm that the output shows the avagent service starts in runlevel 3.
