Symptoms
Alienware 13 R2 may not power up anymore after shut down. This issue may happen suddenly and without any specific behavior prior to the issues.
Alienware 13 R2Alienware 15 R2Alienware 17 R3
Cause
Cause information is not available.
Resolution
Alienware 15 R2 and 17 R3
Shut down the system
Remove the bottom cover
Disconnect the battery cable
Remove the system memory. Watch this video to learn how to remove the memory
Locate the CLRP1 Pins
Figure 1: Alienware 15 R2 and 17 R3: CLRP1 pins location, once memory has been removed
Using pliers or a flat head screwdriver touch both pins simultaneously
Figure 2: Alienware 15 R2 and 17 R3: Bridging the CLRP1 pins with needle nose pliers
Connect everything back and try again. If your system load Windows, update your system Bios to version 1.2.15 or higher from our Drivers page.
Alienware 13 R2
Shut down the system
Remove the bottom cover
Disconnect the battery cable
Remove the system memory. Watch this video to learn how to remove the memory.
Locate the CLRP2 Pins
Figure 3: Alienware 13 R2: CLRP2 pins location, once memory has been removed
Using pliers or a flat head screwdriver touch both pins simultaneously
Figure 4: Alienware 13 R2: Bridging the CLRP2 pins with needle nose pliers
Connect everything back and try again. If your system load Windows, update your system Bios to version 1.2.15 or higher from our Drivers page.
If the steps above do not fix the issue, you may try additional steps from our article Alienware Computer Does Not Turn On or Go Into Windows.
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