Symptoms

New Out of Box Set-Up Microsoft was made aware of Windows 10 not activating on Dell Workstations and delivered a solution/workaround during the third week of March 2018.

Cause

No cause information.

Resolution

Windows Update and BIOS Setting Change Solution: Install Windows Update KB4089848 https://www.catalog.update.microsoft.com/Search.aspx?q=kb4089848 Note: This update should be installed via Windows Update automatically, but it can also be downloaded from Microsoft directly. Reboot the computer after installing the update.Run the Windows 10 Activation Troubleshooter. To access the Windows troubleshooter: Go to Settings -> Update and Security -> Activation -> Troubleshoot. Should the solution fail, employ the workaround below to activate the computer. Workaround: If your computer is already activated, ensure the BIOS change from Step 1 is performed to prevent subsequent deactivation. Note: Before altering the BIOS, ensure that BitLocker is suspended: Updating the BIOS on Dell Systems With BitLocker Enabled Warning: If already activated, DO NOT perform these steps. Block S3 State (Figure 1): Power Management -> Block Sleep -> Check Block Sleep (S3 State) Figure 1 Click Apply, 1 (Figure 2).Click Exit, 2 (Figure 2). Figure 2 Exit the BIOS.Once the system comes back up after exiting the BIOS, perform these steps: Open an elevated Command Prompt (Run as Administrator) and type the following commands:Type: net stop clipsvc (You receive back a message stating that the service has been stopped.)Type: net stop sppsvc (You receive back a message stating that the service has been stopped.)Type: del C:\ProgramData\Microsoft\Windows\ClipSVC\tokens.datType: del C:\users\allusers\ProgramData\Microsoft\Windows\ClipSVC\tokens.dat (This copy of tokens.dat may or may not present)Type: del C:\Windows\System32\spp\store\2.0\tokens.dat (This copy of tokens.dat may or may not present)Type: shutdown /rOnce back on the Windows desktop, go to Settings -> Update and Security -> Activation -> Troubleshoot This should complete the activation. Note: If the service does not stop or tokens.dat cannot be deleted due to a running service, the computer should be rebooted into Safe Mode with Networking. This should allow the steps to complete. Additional Resources:How to activate Windows 10 Pro for Workstations and Windows 10 Pro EDU Back to Top

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