Symptoms

This article contains information regarding "Venue 7 (3730) or Venue 8 (3830) tablet Android operating system stops working after 4.4.2 (KitKat) upgrade" Venue 7 (3730) or Venue 8 (3830) tablet may become unresponsive during Android 4.4.2 (KitKat) operating system upgrade Dell has received reports of Venue 7 (3730) or Venue 8 (3830) tablets locking up during the Android 4.4.2 (KitKat) operating system upgrade. Recovery steps NOTE: Anytime you attempt an operating system upgrade, ensure that the system battery has at least an 80% charge. Follow these steps to recover your system: Press and hold the power button until the tablet completely powers offWith AC power connected to the tablet, Press Volume Down and the Power Button (Volume Down + Power) at the same time.Select RECOVERYWhen you see the Android Robot Icon, Press Volume Up and the Power Key (Volume up + Power) at the same timeSelect "Wipe Data/Factory Reset" then select "Yes - Delete all user data to factory reset"After factory reset completes, select "reboot system now" to reboot system. System should recover and boot into the current update version of Android OS. If the tablet fails to recover, contact Dell technical support for service on the tablet.