Symptoms

Description Bios update/recovery failure & ROM crash while CPU performance mode is enabled. Supported Systems: Alienware 17 R4 Alienware 15 R3 Alienware 13 R3 Why is this happening? System might hang up during Bios update/recovery process and can't power on after pressing power button to force shutdown. Please provide as much detail as possible on when this issue occurs. It is only when attempting to update BIOS?Was the Performance Mode enabled prior to attempting to update the BIOS?Also, are you unable update the BIOS if the Performance Mode is enabled? After you disable the Performance Mode, can you update the BIOS and then turn it back on? How should I proceed? Caution message that potential damage to hardware or loss of data if instructions are not followed while Bios updater packer is executed as below To notice users MUST set CPU Performance Mode to "Disable" before executing BIOS updater package.