Symptoms

This article has information on How to Use and Troubleshoot the Dell SE2216H and Dell SE2216HV Monitor Table of Contents Key FeaturesSpecificationsSetting Up Your MonitorDell LCD Monitor Pixel GuidelinesUsing the On-Screen Display (OSD) MenuReset to Factory SettingsTroubleshootingDocumentation Key Features The Dell SE2216H and Dell SE2216HV flat panel displays has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. Some of the key features of this monitor are: Full HD 1920 x 1080 resolution.Ultra-wide viewing angle at 178°/178°.VGA and HDMI connectivity makes it simple and easy to connect with legacy and new systems.Energy Saver feature for Energy Star compliance. Back to Top Specifications This section provides some specifications of the Dell SE2216H and Dell SE2216HV Monitor. For more information about the Dell SE2216H and Dell SE2216HV Monitor, refer to the User Guide at Dell Support website. FeatureSE2216HSE2216HVMaximum ResolutionFull HD 1920 x 1080 at 60 HzFull HD 1920 x 1080 at 60 HzAspect Ratio16:916:9Brightness250 cd/m²250 cd/m²Dynamic Contrast Ratio8 million:18 million:1Integrated SpeakersNoNoConnectorsVGA & HDMIVGA only Back to Top Setting Up Your Monitor This section provides information on How to Setup Your Monitor. Connecting the Stand - Refer to the User's Guide on Connecting the Stand to your Dell SE2216H or Dell SE2216HV Monitor.Connecting the Monitor - Refer to the knowledge base article How to Connect a Monitor to a Computer? for more information. Alternatively, you can also refer to the User's Guide for the Dell SE2216H or Dell SE2216HV Monitor. Back to Top Dell LCD Monitor Pixel Guidelines For more information refer to Dell LCD Monitor Pixel Guidelines knowledge base article.Back to Top Using the On-Screen Display (OSD) Menu For more information on Using the On-Screen Display (OSD) Menu, refer to the User Guide for Dell SE2216H or Dell SE2216HV Monitor.Back to Top Reset to Factory Settings For more information on How to Reset your Dell SE2216H or Dell SE2216HV Monitor Monitor, refer to the User Guide for Dell SE2216H or Dell SE2216HV Monitor.Back to Top Troubleshooting This section contains troubleshooting information for your Dell SE2216H and Dell SE2216HV Monitor. Self-Test - Steps to perform Self-Test to check whether the monitor is functioning properly.Built-In Diagnostics - Diagnostic tool to determine if the screen abnormality is an inherent problem with the monitor or with the computer and video card.Common Problems - General information about common monitor problems and possible solutions. Self-Test Your monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.Disconnect the video cable from the back of the computer. To ensure proper Self-Test operation, remove all digital and analog cables from the back of monitor.Turn on the monitor. If the monitor is working correctly, it detects that there is no signal and one of the following message (Figure 1,2 & 3) appears. While in self-test mode, the power LED remains white. Figure 1: Self-Test Feature when VGA Cable is connected. Figure 2: Self-Test Feature when DVI Cable is connected. Figure 3: Self-Test Feature when DisplayPort Cable is connected. This box also appears during normal system operation if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode after five minutes if left in this state. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. If your monitor screen remains blank after using the previous procedure, check the video controller and computer, because the monitor is functioning properly. Built-In Diagnostics Your monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor, the computer or video card. You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. To initiate the Built-In Diagnostics: Unplug the video cable(s) from the back of the computer or monitor. The monitor will go into the self-test mode.On the front panel, press and hold Button 1 and Button 4 simultaneously for two seconds (Figure 4). A gray screen appears.Carefully inspect the screen for abnormalities.Press Button 4 on the front panel again. The color of the screen changes to red.Inspect the display for any abnormalities.Repeat step 5 and step 6 to inspect the display in green, blue, black, white, and text screens.The test is complete when the white screen appears. To exit, press the Button 4 again. Figure 4: Power & Menu Buttons Common Problems Common ProblemWhat User ExperiencesPossible SolutionNo Video - Power LED OffNo picture Make sure that the power cable connecting the monitor is properly connected and secure.Verify that the power outlet is functioning properly using any other electrical equipment.Make sure that the power button is depressed fully.Test with known good cable and known good system if possible. No Video - Power LED OnNo picture or no brightness. Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).Perform monitor self-test feature check.Check for bent or broken pins in the video cable connector.Reseat both ends of video cable.Try with known good video cable.Run the built-in diagnostics.Make sure that the correct input source is selected via the Input Source Select button.Test monitor with known good system if available. Poor FocusPicture is fuzzy, blurry or ghosting. Reseat both ends of video cable.Try with known good video cable.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Eliminate video extension cables.Reset the monitor to Factory Settings. Shaky/Jittery VideoWavy picture or fine movement. Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Reset the monitor to Factory Settings.Check for environmental factors (like fans or other sources of interference).Relocate the monitor and test it in another room. Missing PixelsLCD screen has spots. Cycle power on-off.Pixel that is permanently off is a natural defect that can occur in LCD technology.Run the built-in diagnostics. Stuck-On/Off PixelsLCD screen has bright spot. Cycle power on-off.A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels allowed varies depending on the monitor. Refer to Monitor Quality and Pixel Policy for more details.Run the built-in diagnostics. Brightness ProblemsPicture too dim or too bright. Dim/discolored video can be caused by the video cable, so try reseating the cable and swapping with a known good part.Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Brightness/Contrast controls via the On-Screen Display Menu (OSD). Geometric DistortionScreen not centered correctly. Reset the monitor to Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Brightness/Contrast controls through the On-Screen Display Menu (OSD). When using DisplayPort input, the positioning adjustments are not available. Horizontal/Vertical LinesScreen has one or more lines. Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Perform monitor self-test feature check and determine if these lines are also in self-test mode.Check for bent or broken pins in the video cable connector.Run the built-in diagnostics. When using DisplayPort input, the positioning adjustments are not available. Synchronization ProblemsScreen is scrambled or appears torn. Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.Check for bent or broken pins in the video cable connector.Restart the computer in the power safe mode. Safety-Related IssuesVisible signs of smoke or sparks. Do not perform any troubleshooting steps.Contact Dell Technical Support immediately. Intermittent ProblemsMonitor malfunctions on and off. Make sure that the video cable is connected properly with the monitor and the computer.Reset the monitor to the Factory Settings.Run the self-test feature and determine if the intermittent problem occurs in the self-test mode. Missing ColorPicture does not have color. Run the monitor self-test feature check.Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.Check for bent or broken pins in the video cable connector. Wrong ColorPicture color is not good. Change the color-setting mode in the Color Settings On-Screen Display Menu (OSD) to Graphics or Video, depending on the application.Try a different color preset setting in the Color Settings On-Screen Display Menu (OSD).Adjust the R, G, B value in the Color Settings OSD, if Color Management is turned off.Change the input color format to PC RGB or YPbPr in the Color Settings On-Screen Display Menu (OSD).Run the built-in diagnostic tool. Image Retention from a Static Image Left on the Monitor for a Long PeriodFaint shadow from the static image appears on the screen. Use the Power Management feature to turn off the monitor when it is not in use.Alternatively, use a dynamically changing screensaver.Use LCD Conditioning feature under Other Settings to eliminate image retention. Back to Top Documentation To view or download the User's Guide or Manuals for your Dell SE2216H or Dell SE2216HV Monitor, follow these instructions: Visit the Dell Manuals website.Click View Products button under Browse for a Product.Select Monitors & Projectors and then Select Monitors.From the list, click on Dell SE2216H Monitor.Click on PDF next to the required document. Click on More Languages to view the list of available language options.Click on PDF next to the preferred choice of language. Back to Top

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