Resolution

Follow the steps outlined in this article to resolve an issue with the Inspiron 15 (5558) Touchscreen not functioning after a Windows 10 Upgrade. Touchscreen doesn't work after upgrade. You may experience an issue with the Inspiron 15 (5558) after upgrading the operating system from Windows 8.1 to Windows 10 in which the optional touchscreen no longer functions. You may also experience the issue out of the box (OOB) on an Inspiron 15 (5558) that shipped with Windows 10. Troubleshooting of the issue determined that Windows 10 incorrectly assigned a Mouse and other Pointing Device driver to the touchscreen instead of a Human Interface Device (HID) driver as shown in the Device Manager properties for the device below (Figure 1): Figure 1: USB Touchscreen Controller incorrectly assigned in Device Manager USB Touchscreen Controller (C04D)USB Touchscreen Controller (C04D) Properties Run Windows Update. Research on this issue determined that installation of Microsoft Windows Update hotfix KB3081436 & KB3081424 (Figure 2) resolves the issue. Various reasons may prevent a system from properly updating windows. You can check Windows update progress in Windows 10, in the Settings, Update and Security, Windows Update, Advanced Options. Ensure that automatic updates are enabled and that all Windows updates are up to date. Once these 2 security fixed are installed, then the issue should resolve. Figure 2: Windows 10 updates KB3081436 & KB3081424 Security Update for Microsoft Windows (KB3081436)Update for Microsoft Windows (KB3081424) After the installation of these hotfixes the touchscreen is properly identified as a HID-Compliant touch screen in Device Manager (Figure 3) and the touch screen function is restored. Figure 3: HID-compliant touch screen showing correctly in Device Manager HID-compliant touch screen