Symptoms

The Broadcom NIC drivers are not loading. There are yellow bangs or exclamation points in the Device Manager. SUU may have been used to install or update the NIC drivers. Could be caused by many things, Using SUU to install network drivers, old drivers were not uninstalled, the Windows Update Package was used. Broadcom, NIC, BACS, Won't Install, Yellow Bangs, Exclamation Points, Device Manager, SUU Could be caused by many things, Using SUU to install network drivers, old drivers were not uninstalled, the Windows Update Package was used.

Resolution

Broadcom Drivers Do Not Load or Exclamation Point in Device Manager under System (…and all BCOM devices can be manually removed from device manager) Note: This issue is resolved in the current Broadcom 12.8 drivers. Recommend installing the 12.8 or newer drivers. The following is for reference only for 12.4 drivers and older. It is highly recommended to install and use the 12.8 or higher drivers. What to do: Uninstall old Broadcom Advanced Control Suite. Clean the system of older Broadcom file versions. Reinstall the Broadcom Drivers. How to do it: Download the new Broadcom drivers 32-bit https://ftp.dell.com/network/Bcom_LAN_12.8_W2K3_8_A01.exe 64-bit https://ftp.dell.com/network/Bcom_LAN_12.8_W2K3_8_64_A01.exe Important! For Server 2008, leave all .Net Framework Versions in place, continue at step C. b. Ensure, at a minimum, Microsoft’s .Net Framework 2.0 SP1 is installed. 32-bit https://www.microsoft.com/downloads/details.aspx?FamilyID=79bc3b77-e02c-4ad3-aacf-a7633f706ba5&DisplayLang=en 64-bit https://www.microsoft.com/downloads/details.aspx?FamilyId=029196ED-04EB-471E-8A99-3C61D19A4C5A&displaylang=en Disable/Pause any Antivirus and Threat-Protection scanners that can interrupt the Broadcom driver installation. Check for Symantec Endpoint. If it is installed, ensure Endpoint Patch MR4 (Maintenance Release 4 or newer) is installed. https://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008121712452848 If MR4 (Maintenance Release 4 or newer) cannot be installed, then uninstall Endpoint. Endpoint may be re-installed later. Break all teams inside the Broadcom Advanced Control Suite, if they exist. Reboot and go into the BIOS Disable the Broadcom NICs in BIOS Boot to the OS. Uninstall the existing Broadcom drivers through Add/Remove Programs. Select No for restart now Uninstall all Broadcom NICs and BASFND from Device Manager. Click Start à Run à Type CMD. Type set devmgr_show_nonpresent_devices=1. Type Start DEVMGMT.MSC. Click View. Click Show Hidden Devices. Expand the Network Adapters section on the left. Remove all listed Broadcom network adapters. Right-click the network adapter Click Uninstall. Expand the Non-Plug and Play Drivers section on the left. Remove all instances of BASFND Expand the System devices section on the left. Remove all instances of BASFND Remove all listed Broadcom network adapters. Right-click the network adapter Click Uninstall Start Regedit. Go to the following registry key: HKLM \ SYSTEM \ CurrentControlSet \ Control \ Network Delete the GUID if there is a value (Default) with data Network Adapters. The GUIDs for each network adapter are identified. The easiest way is to click on the GUID and look in the right-hand window pane. Navigate to \ HKLM \ SYSTEM \ CurrentControlSet \ Services Delete BASFND Delete the adapter GUIDs. NOTE: They do not match the ones in the previous step. Go to the GUID and look for one with parameters. For example, delete the GUIDs with TCP/IP subkeys as shown below. Navigate to HKLM \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion \ NetworkCards Delete any subkeys that mention Broadcom: Locate the following key: HKLM \ SYSTEM \ CurrentControlSet \ Control \ Network Delete the Config REG_Binary key Next, delete the following files and folders, if they exist: C:\Program Files\Broadcom C:\Windows\System32\bacscpl.cpl C:\Windows\System32\basp.dll C:\Windows\System32\baspa64.dll C:\Windows\System32\baspa64i.exe C:\Windows\System32\baspin.exe C:\Windows\System32\BSelList.dll C:\Windows\System32\bxndcoa.dll C:\Windows\System32\drivers\b57nd60a.sys C:\Windows\System32\drivers\b57xp32.sys C:\Windows\System32\drivers\basamd64.sys C:\Windows\System32\drivers\basfnd.sys C:\Windows\System32\drivers\basp.sys C:\Windows\System32\drivers\bnx2cd64.sys C:\Windows\System32\drivers\bxnd52a.sys C:\Windows\System32\drivers\bxnd60a.sys Go to directory C:\Windows\System32\drivers Windows 2000 Rename b57xp32.sys to b57xp32.old Windows 2003 Rename bxnd52x.sys to bxnd52x.old Rename basfnd.sys to basfnd.old Go to directory C:\Windows\System32 Rename The folder DRVSTORE to DRVSTORE-OLD Basp64.dll (64-bit) or basp*.dll (x86) to *.old BMAPIa.DLL to BMAPIa.old Go to C:\Windows Rename Driver Cache to Driver Cache-Old Create a folder called OldBCOM Move the previous installation folders into OldBCOM C:\Dell C:\Dell Updates C:\Broadcom Delete the folder C:\Program Files\Broadcom Reboot and go into the BIOS Enable the Broadcom NICs in BIOS Boot to the OS. Cancel the Found new hardware wizard Go to directory C:\Windows\System32 Rename the folder DRVSTORE-OLD back to DRVSTORE Go to C:\Windows Rename Driver Cache-Old back to Driver Cache Install the Broadcom Drivers Double-click the Broadcom installer to extract the files to C:\Broadcom\w2k3_8. 32-bit: Bcom_LAN_12.8_W2K3_8_A01.exe 64-bit: Bcom_LAN_12.8_W2K3_8_64_A01.exe Navigate to C:\Broadcom\Driver_Management_Apps_Installer Double-Click Setup.Exe. Follow the installation wizard to complete the installation. Note: If the system is a Domain Controller, then the installation may need to be performed in Directory Services Restore Mode (DSRM). If the Directory Services Restore Mode password is unknown, it may be reset by following: https://support.microsoft.com/kb/322672 "Click, Start, click Run, type ntdsutil, and then click OK. At the Ntdsutil command prompt, type set dsrm password." Note: As a last resort, try installing the older Broadcom Advanced Control Suite v2. a. Windows 2003 x86: https://ftp.us.dell.com/network/Bcom_LAN_10_30_W2K3_A03.exe Windows 2003 x64: https://ftp.us.dell.com/network/Bcom_LAN_10_30_W2K364_A03.exe

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