Symptoms
This article provides information on Linux\OMSA Error: 'DSM SA Shared Services cannot start on an unsupported system'
Environment
Can affect different Linux distributions\OMSA versions
Issue
After an update or fresh install, OMSA does not start. The error message is:
"Failed to start because system is not supporteddsm_om_shrsvc: DSM SA Shared Services cannot start on an unsupported system. See the Dell Systems Software Support Matrix for a list of supported systems."
Diagnostic Steps
Output similar to this will be seen when starting srvadmin-services.sh:
[openManage-7.2]$ sudo /opt/dell/srvadmin/sbin/srvadmin-services.sh startStarting Systems Management Device Drivers:Starting dell_rbu: [ OK ]Starting ipmi driver: [ OK ]Starting Systems Management Data Engine:
Failed to start because system is not supported
dsm_om_shrsvc: DSM SA Shared Services cannot start on an unsupported system. See the Dell Systems Software Support Matrix for a list of supported systems.
Starting DSM SA Connection Service: [ OK ]
Resolution:
Edit file /opt/dell/srvadmin/sbin/CheckSystemType and replace entry "OEM String 1" with"Vendor"