Symptoms

DisplayPort Version 1.4 There are NVIDIA video cards (Ex: Quadro K620) that do not natively support DisplayPort version 1.4. When these cards are connected to a DisplayPort 1.3 / 1.4 monitor, they can experience a blank screen until the Operating System loads or stop responding on boot-up.

Cause

This behavior can affect systems with older NVIDIA cards such as the Dell Precision 7810 or 7820 while connecting to newer monitors such as the U4919DW. To enable the latest DisplayPort 1.3 / 1.4 features, your graphics card may require a firmware update. Without the update, systems that are connected to a DisplayPort 1.3 / 1.4 monitor could experience these symptoms.

Resolution

Firmware Update NVIDIA has released a firmware update tool to enable functionality.NVIDIA Graphics Firmware Update Tool For DisplayPort 1.3 And 1.4 Displays This update is available for: NVIDIA TITAN Series: TITAN X (Maxwell), TITAN X (Pascal), TITAN XP GeForce 10 Series: GeForce GT 1030, GeForce GTX 1050, GTX 1050Ti, GTX 1060, GTX 1070, GTX 1070Ti, GTX 1080, GTX 1080Ti GeForce 900 Series: GeForce GTX 950, GTX 950Ti, GTX 960, GTX 970, GTX 980, GTX 980Ti GeForce 700 Series: GeForce GTX 745, GTX 750, GTX 750Ti Quadro Series: Older Quadro K- and P- Maxwell and Pascal products may be impacted. For instance, K1200, P1000, P2000, and NVS510 If you have further questions about this article, contact Dell Technical Support.

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