Symptoms
Supported Systems:
Alienware and G-Series Systems Supporting Alienware Over Clocking Controls
Figure 1: Alienware Over Clocking Controls
Cause
The root of this error is the Intel® Extreme Tuning Utility (Intel® XTU) components of the Alienware OC Controls; these components have issues handling upgrade installations. Upgrade installation is disabled from v1.2.32.1210 or newer versions to prevent further problems.
Resolution
An expected update to the Alienware Command Center (AWCC) corrects this issue. Uninstall any previous versions of Alienware OC Controls before installing the latest version.
Click Close on the error message window.Right-click the start button and click Apps and Features.Click Alienware OC Controls then click uninstall to remove the previous version.Run the Alienware OC Controls installer again.
Figure 2: Apps and Features Screen
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See these Dell Knowledge Base articles for related information:
Alienware Command Center Add-ons Installation FailsResolving the "preparing to install" Alienware Command Center Install errorAlienware Command Center (AWCC) crashes to installation error 1603 and fails to installAWCC Installation Issues: Overheating, Keyboard Backlight, or User Interface IssuesAlienware Command Center Application Installation Error for Configuring Alienware Monitor
