Symptoms
This article provides information on Ctrl+R and other keystrokes fail on iDRAC6 Enterprise remote console.
Resolution
Question
When passing certian keystrokes to the virtual console on the iDRAC6 Enterprise using Internet Explorer, it does not always go through succesfully.
For example CTRL+R which is needed to enter the PERC BIOS Configuration utility, will instead refresh the active window in Internet Explorer. Instead macros can be used, but CTRL+R is not listed under macros.
Answer
There may be two issues who lead to such an issue.
It happens because Internet Explorer is using ActiveX as the plugin type for the virtual console. Hotkeys that are also applicable for Internet Explorer will overrule those of the virtual console.
Change the plug-in type to Java in the iDRAC settings.
Logon to the iDRAC web interface and do the following:
Select Overview/Server on the left side.
Select the Console tab.
Change Plug-in Type from Native to Java.
Close any active virtual console and reopen it.
Alternatively, use a Java based browser, such as Firefox, that doesn't support ActiveX.
The chipset driver is not installed.
It has come to our attention that the keystrokes are not passed through when the chipset driver is not installed.
The solution in such cases is to update the chipset driver.
