Resolution

Table of Contents: Determine the Full Error MessagePrint a Settings ReportCheck the Paper Present SensorEnable the Substitute Tray OptionCheck the Printer's Paper Size and Type SettingsCheck the Print Driver Size and Type SettingsCheck the Application Size and Type Settings 1. Determine the Full Error Message Most load tray errors are the result of a mismatch between the size/type of paper requested by the PC, and the size/type of paper present or set on the printer.The typical format of these messages is 024-9xx Load Tray x Paper Size y Paper Type z.An example message would be 024-965 Load Tray 1 Letter Plain. This indicates that the print job sent has requested Letter sized Plain paper from Tray 1. If tray 1 is empty, loaded with A4 sized Plain paper, or Letter sized Thick paper this error will occur.Another common example is 024-969 Load MPF A4 Plain. This indicates the print job sent has requested A4 sized Plain Paper from the Multi Purpose Feeder. If the user intended to print from tray 1 and the MPF is empty this error will occur. More information can be found in the S2810dn User's Guide. Back to Top 2. Print a Settings Report Settings reports printed from the front panel should print regardless of size and type settings. Setting reports will only feed from Trays 1 and 2, not from the MPF.To print a settings report: Press the Menu buttonReport/List is highlighted and press the CheckmarkPress the Down arrow to Printer SettingsPress the Checkmark If the report fails to print please go to section 3: Check the paper present sensor.If the settings report prints, but you are still unable to print from the PC please go to Section 4: Enable the substitute tray option. More information can be found in the S2810dn User's Guide. Back to Top 3. Check the Paper Present Sensor Images below show tray 1, check the sensor in the tray indicated by the error message. Remove the paper tray Check the paper present sensor moves freely and is not stuck or damaged. If the sensor is visibly damaged, please contact Dell Technical Support. If the sensor is undamaged and a known good paper tray is available fit the good tray to the printer and try to print a settings report. If the sensor is undamaged and no known good paper tray is available, or known good tray does not resolve, please continue to Section 4: Enable the substitute tray option. More information can be found in the S2810dn User's Guide. Back to Top 4. Enable the Substitute Tray Option By default the printer will display errors of this kind when a size mismatch is detected. Setting the "Substitute Tray" option to nearest size will cause the job to be printed on the available paper closest in size to that requested. On the printer's operator panel press the Menu key.Press the Down Arrow until "Admin Menu" is highlighted, the press the Checkmark button to select.Select "System Settings".Select "Substitute Tray".Select "Nearest Size". If the problem persists please continue to Section 5:Check the printer's paper size and type settings. More information can be found in the S2810dn User's Guide. Back to Top 5. Check the Printer's Paper Size and Type Settings Remove the paper tray Remove the paper from the tray.Adjust the length guide to the correct size. Replace the paper, re-insert the tray and print to test. Back to Top 6. Check the Print Driver Size and Type Settings Navigate to the "Printers and Faxes folder" (Windows XP) or "Devices and Printers" (Vista or later).Right click on the icon for the Dell 5130cdn and select "Printing Preferences". 3.Ensure the "Paper Size", "Paper Source" and "Paper Type" options match the paper physically present in the printer, the source you wish to print from and the paper type selected on the printer front panel then click "OK". 4.To print a Windows test page right click on the icon for the Dell 5130cdn and select "Properties" (Windows XP) or "Printer Properties" (Vista or later).Click the "print Test Page" button. If the test page prints successfully but you are still unable to print from applications continue to Section 7: Check the application size and type settings. More information can be found in the S2810dn User's Guide. Back to Top 7. Check the Application Size and Type Settings Many applications have their own paper size and source settings, these are commonly found in the "File" menu. In the application, select the File menu, then Page Setup. Confirm the Paper Size and Paper Source settings are correct and click "OK". For Microsoft Office applications using the ribbon interface. Select the "Page Layout" tab, click on the small arrow highlighted below to launch the Page Setup dialogue box. Select the "Paper" tab, confirm the Paper Size and Paper Source setting are correct, then click "OK". More information can be found in the S2810dn User's Guide. If these steps do not correct the problem, please contact Dell Technical Support. Back to Top