Symptoms

Table of Contents: Confirm the Telephone Line is FunctionalCheck Fax Cable is Correctly InsertedReset Fax DefaultsReplace Fax Cable if AvailableDisconnect other DevicesDisable Error Correction Mode (ECM)Lower the Modem Speed (Baud Rate) Confirm the Telephone Line is Functional To confirm the telephone line is functional: Disconnect the fax cable from the the telephone wall socket. Using a telephone handset confirm outbound calls can be made and inbound calls answered. If unable to make/receive calls or there is excess noise on the line contact your service provider to resolve. Back to Top Check Fax Cable is Correctly Inserted Ensure the fax cable is securely connected to the socket marked "Fax" and the telephone wall socket. Back to Top Reset Fax Defaults To reset fax defaults: Switch off the printer. Press and hold the Menu, Left Arrow and Right Arrow keys, with these keys still depressed switch the printer on. When prompted for "C.E Mode Password", press Up, Up, Tick/Select. Select "Fax/Scanner Diag". Select "Backup Data". Select "All Clear". When prompted select your country from the list. When "Completed" is displayed restart the printer and attempt to send or receive a fax. Back to Top Replace Fax Cable if Available If an alternative fax cable is available, test using this. Back to Top Disconnect other Devices Other devices on the line may cause issues. Disconnect other devices such as telephone handsets, ADSL modems, card payment processing devices etc. Back to Top Disable Error Correction Mode (ECM) To disable ECM: Switch off the printer. Press and hold the Up and Down arrows on the printer keypad. With the keys still depressed switch the power back on. Select "Fax/Scanner Diag". Select "Parameter". Select "Fax Parameter". Select "Capability ECM". Select "Disable". An asterisk will appear next to disable to indicate this option has been selected. Restart the printer and attempt to send or receive a fax. Back to Top Lower the Modem Speed (Baud Rate) Ordered List Switch off the printer. Press and hold the Up and Down arrows on the printer keypad. With the keys still depressed switch the power back on. Select "Fax/Scanner Diag". Select "Parameter". Select "Fax Parameter". Select "G3M Baud Rate Fix". Select "9600bps". An asterisk will appear next to disable to indicate this option has been selected. Restart the printer and attempt to send or receive a fax. If successful at this speed try increasing the speed to find the maximum transmission rate possible. Back to Top Click the button below to Tweet feedback or request assistance on anything in the above article.