Symptoms

This article provides information on "How to Troubleshoot 016-XXX NVM Errors on the C3760dn / C3765dnf Dell Laser Printer" How to Troubleshoot 016-XXX NVM Errors on the C3760dn / C3765dnf Dell Laser Printer 016-602: System NVM Initialize 016-603: ESS-NVM Parameter Recover 016-604: ESS-NVM Parameter Copy 016-606: Clear Job History 016-391 / 016-746: Download Protect Error If any of the above errors are displayed on the LCD Operator Panel, please follow the steps below to attempt to resolve the issue: Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up).Turn the Printer on and verify if error recurs.If the error has recurred, please re-set the Printers Defaults. C3760dn: -> Press Menu Button on the Control Panel.-> Press Down Arrow until Admin Menu is displayed and Select.-> Press Down Arrow until Maintenance is displayed and Select.-> Press Down Arrow until Reset Defaults is displayed and Select.-> The Printer's defaults should now be reset. C3765dnf: -> Press the Info Button on the Control Panel.-> On the LCD Touchscreen Select the Tools Tab.-> On the LCD Touchscreen Select Admin.-> On the LCD Touchscreen Select Maintenance.-> On the LCD Touchscreen Select Reset Defaults.-> The Printer's defaults should now be reset. Restart the Printer and verify if error has recurred.If the error has recurred, update the Printers Firmware and verify if error recurs. See Article: Download driver and firmware updates for your Dell PrinterIf the error has recurred, reinstall the Printer Driver and verify if error recurs. See Article: Download driver and firmware updates for your Dell PrinterRe-start Printer, connect the communication cables and verify if error has recurred.If the error has recurred, please contact Dell Technical Support. More info can be found in the C3760n User's Guide , C3760dn User’s Guide or the C3765dnf User’s Guide. If these steps do not correct the problem, please contact Dell Technical Support. Back to Top