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PowerEdge M620 is Unable to Update Intel x520 or i350 Card Firmware Using CMC or Lifecycle Controller. Intel Network controller card with v13.5.2 firmware cannot be upgraded using Lifecycle Controller. Article Summary: This article provides information about two similar yet different topics. Dell PowerEdge M620 is unable to update the Intel x520 or Intel i350 cards firmware using CMC or Lifecycle ControllerIntel Network controller card with v13.5.2 firmware connot is upgraded to v13.5.6 using Lifecycle Controller Issue 1: Intel™ x520 and i350 card firmware updates fail when updating from 13.1.10 to 14.0.12f when using the PowerEdge™ M1000e Chassis Management Controller (CMC) to complete the update. When the Intel x520 BnDC or mezzanine card is present with the Intel i350 card in a Dell™ M620 server, Intel firmware 14.0.12 will fail to install using CMC or Lifecycle Controller.The Intel x520 is what causes this behavior, and will have to be updated manually in the operating system using a Windows or Linux DUP update file. Note: You can remove the Intel 520 mezzanine or BnDC card, and the Intel i350 firmware will update to 14.0.12 using CMC or lifecycle controller. However, it is necessary to update card firmware from 13.1.0 to 13.5.6 and then to 14.0.12, when using the CMC or Lifecycle Controller to do so. Solution: Complete the following steps: Update the life-cycle controller to version 1.1.1.18.Update the Intel x520 card firmware using the Windows or Linux DUP to 14.0.12.Update the Intel i350 card firmware from 13.1.0 to 13.5.6 and then to 14.0.12, when using the CMC or Lifecycle Controller. Once Intel x520 firmware is at 14.0.12, and Lifecycle Controller is at 1.1.1.18. Future firmware updates for the x520 and i350 card will complete using CMC and Lifecycle Controller normally.Issue 2: The Intel firmware DUP (Dell Update Package) v13.5.6 fails to update firmware from v13.5.2 when run via local GUI or remotely, using Lifecycle Controller. Note however, that this is a one time issue. Applying DUPS using Lifecycle Controller are supported after the upgrade to v13.5.6.This problem occurs with any version of the Lifecycle Controller and with all 12G blade and rack mount servers.The issue is due to the Intel firmware update package does not support Firmware Management Protocol and will not work in UEFI (Unified Extensible Firmware Interface) environments.The solution is to upgrade the firmware update package via the OS.Issue occurs with these Intel cards. Part NumberCard4KT53, 8F6NVIntel® Ethernet X520 10 GbE Dual Port KX4-KR MezzR1XFCIntel® Gigabit 4P I350-t rNDCTHGMP, 9YD6KIntel® Gigabit 4P I350-t Adapter2094 N, FTKMTIntel® Ethernet Server Adapter X520-27MJH5, XP0NYIntel® Gigabit 2P I350-t AdapterK7H46, 3DFV8Intel® Ethernet 10G 2P X540-t AdapterU810N, VFVGR, F3VKG, XNPKXIntel® Ethernet 10G 2P X520 AdapterXWKGYIntel® Ethernet 10G 2P X520-k bNDCC63DVIntel® Ethernet 10G 4P X520/I350 rNDC8CF6DIntel® Gigabit 4P I350-t MezzP71JPIntel® Ethernet 10G 4P X540/I350 rNDC

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