OPERATIONAL DEFECT DATABASE
...
...
Dell computer owners identified an issue where the Dell Logo on their monitor screen flickers. This has been seen on some models of ChengMing, Inspiron, Vostro, XPS, Latitude, and Precision computers, under one of the following two conditions: You change the original monitor to another monitor which has a different native resolution, while in the operating system and then you enter hibernation, and then the computer resumes from hibernation and displays this flickering logo You enter hibernation, then you change the original monitor to another monitor which has a different native resolution, and then resume the computer from hibernation and it displays the flickering logo (Figure.1 Flickering Dell Logo) NOTE: This issue does not happen with the following two scenarios: You keep the same monitor but change out for different media cable (For example: HDMI to VGA) You change the original monitor to another monitor, but that new monitor shares the same resolution as the original monitor Affected Models (Computers shipping with Windows 11, Windows 10, and Windows 8.) ChengMing 3988Inspiron 3471Inspiron 3671Vostro 3471Vostro 3671XPS 13 PLUS 9320Latitude 5340Latitude 5540Latitude 7340Precision 3580Precision 3581
No cause information is available.
The issue occurs because the operating system cannot immediately recognize the new monitor's properties when it resumes from hibernation. When this happens the operating system forces a restore to the 4:3 resolution (1280x1024). This lasts until it identifies the new monitor's aspect ratio, and the temporary aspect ratio distorts the startup animation. Rebooting or restarting the computer fixes this issue, since the new resolution is restored after a restart or reboot.
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
