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OPERATIONAL DEFECT DATABASE
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For help with issues such as: downloading and installing apps, wireless networking, the CROSH diagnostics, mouse, touchpad, keyboard, security, and encryption, see an expanding section below.
Quick Links Chromebook 5190 Quick Start Guide and Owner's Manual Find your Service Tag and Express Service Code Warranty & Support Services Show all | Hide all Dell Chromebook 5190 Getting Started and Product Overview Refer to Dell Knowledge Base article Getting started with the Dell Chromebook, for information about setting up your Chromebook for the first time, backup and recovery options as well as battery health and charging.(The videos are English only.) For port locations, browse to the Chromebook 5190 Online Manual Page, and then touch or click PDF to the right of Chromebook 5190 Quick Start Guide. To view or download the Owner's Manual, browse to the Chromebook 5190 Online Manual Page, and then touch or click PDF under Chromebook 5190 Owners Manual. To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System. Software (Restore (reset), Downloading and installing apps, Printing) Refer to the following links to learn how to use the Chrome Operating System. Downloading and installing apps on the Dell ChromebookGoogle Drive: How to Enable and Disable Offline ModeHow to print from your Dell Chromebook Connecting to Your Wireless Network For information about connecting to your wireless network, refer to Dell Knowledge Base article Setting up the network connection on the Dell Chromebook. For help with determining any connectivity issues, browse to the Chrome Connectivity Diagnostics extension page (you must be able to reach the Internet on the Chromebook having the issues to be able to get the extension). (The videos are English only.) Diagnostics and Error Codes This section covers the Chrome Shell (CROSH) diagnostics. The Chrome OS does not support ePSA, Dell BIOS, the F12 Boot menu or DellConnect. There are no preboot diagnostics. NOTE: CROSH command, Chrome Commands & View System Information are not available in Chromebox for Meetings (CfM) Google+ Hangouts mode. To troubleshoot a CfM device in the Chrome OS environment, you have to exit from the CfM Google+ Hangouts mode by pressing and holding the CTRL, ALT and S keys during the boot screen. Using the CROSH diagnostics on your Dell ChromebookHow to find Chrome OS logs and analyze them Usage and Resolving Hardware Issues (Battery, Input Devices, Ports and Replicators, and Perpetual License Management) This section covers the hardware that is installed on your computer; select the tabs below to find out more information. Battery Status and Health CheckInput Devices IssuesPorts and ReplicatorsPerpetual License Management The battery charge LED indicator is on the left edge of the computer (Figure 1). See Table 1 for the description of the LED. Figure 1:Battery LED Location LED BehaviorDescriptionOffAC powered, charge level higher than 96%WhiteAC powered, charge level less than 96%, chargingOffBattery powered, charge level higher than 14%OffBattery powered, charge level less than 14%, machine in S5AmberBattery powered, charge level less than 14%, machine in S0 or S3Blinking AmberBattery error Table 1: Battery LED Behavior For more information, refer to the Dell Knowledge Base article Battery Health Check (Chromebook), for information about how to check the health of your battery, and determine if it is charging correctly. Refer to the following links for information about and resolving issues with input devices. Chromebook Keyboard GuideUsing and Troubleshooting Screen Issues on ChromebooksPeripheral item support for Dell Chromebook systems See the following links for information about external ports and devices. A Guide to External Ports and Connectors on a Computer System Peripheral item support for Dell Chromebook systems Refer to Dell Knowledge Base article Google Chromebook perpetual license management required when Chromebook systems are replaced, for more information. Software, Security, Encryption and Dell Specific Information This section covers the Software that is installed on your computer, it also has links to information about Security and Encryption. Refer to the tabs below for more information. Security and EncryptionDell Specific Information Security and Encryption Refer to the Chrome Knowledge Base article Chromebook security, for information about the security and encryption features of the Chrome Operating System. For information about recovering from a malicious site attack, refer to the Chrome Knowledge Base article Recover from a malicious site attack. Refer to the Google Safety Center to find out how to keep your devices and personal information safe when you are online. Dell Specific Information What is a Service Tag or Express Service Code and how do I locate it? To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System. Determine Warranty Status This link provides information about how to Determine Warranty Status. NOTE: You must know the Service Tag of your Chromebook to determine the warranty status. See either: Find your Service Tag and Express Service CodeHow to find the Service Tag number on Chromebook / Chromebox within the Operating System Ownership Transfer This link provides information about how to submit an Ownership Transfer. How to Report System Lost or Stolen? This link provides information about How to Report System Lost or Stolen?