Symptoms
Symptom
The Dell UP2718Q monitor may exhibit distortions or blanking video when resuming from sleep while connected to the Dell XPS 9570 laptop or Precision 5530 Mobile Workstation using a USB Type-C docking solution.
Figure 1 Example of graphics distortion on UP2718Q monitor
This issue appears when the UP2718Q monitor is connected to the XPS 9570 or Precision 5530 with the following conditions:
The XPS 9570 or Precision 5530 is connected to either a TB16, WD15, or WD19/WD19S series Dell DockThe UP2718Q monitor is connected to the TB16, WD15, or WD19/WD19S series Dell Dock using a DisplayPort to DisplayPort cable connectionYou have set the display mode to Extend mode under the Multiple display settings in WindowsYou have set the XPS 9570 or Precision 5530 to Sleep modeYou wake up the laptop after 10 minutes and the graphic distortion or blanking video is seen on the UP2718Q monitor
Affected systems
(Figure.2 UP2718Q Monitor)
(Figure.3 XPS 9570/Precision 5530)
Resolution
Solution
Updating the system to the latest version of the Intel Graphics driver will help resolve the issue. To download and install the latest update:
Browse to the Dell Drivers and downloads page:
XPS 9570
Precision 5530
Select the Operating System
Under Category, select Video
Locate the latest Intel Graphic Diver
Click Download and save the file to your computer
Uninstall the existing Intel Graphics driver from Apps and Features in the Windows settings menu, and selecting Intel Graphic Diver
Restart the PC once the uninstall is complete
Open File Explorer and browse to the location where the downloaded file is saved
Double-click the graphics setup file and follow the on-screen instructions to complete the installation process
