Symptoms

Table of Contents: Situation - Mechanical Block or Other Mechanical Type Error ReportedAnother Situation - Error Reported After Chassis or Library ReplacementSolution - General Troubleshooting Steps and Possible Solution Situation: Mechanical Block or Other Mechanical Type Error Reported Typical Mechanical Block or Other Mechanical Type ErrorsIf there is a mechanical block or another type of a mechanical type of error -the TL2000 / TL4000 library will display it from the front display panel or LCD.Additionally, it will show the error from the RMU (Remote Management Unit),or Web Interface.These errors can be seen as some of the following: 89Gripper blocked8ASlider blocked8BElevator blocked8CRotation blocked8DSled blocked NOTE: An example of this would be of the following: 8D 07 - Sled Blocked. Error during sled movement to rotation position. Another Situation: Error Reported After Chassis or Library Replacement General Symptoms if the TL2000 / TL4000 Chassis is ReplacedIf the TL2000 / TL4000 Tape Library Chassis is replaced, there is a possibility thatit will fail to initialize. Any activity that exercises (uses) the library's pickerresults in a Mechanical error message.The library may also report an unusual status for the tape drives suchas "Unsupported" or "Writing" in the Remote Management Unit,or Web Interface.Additionally, the Display or Operator Control Panel (OCP) remains onthe pre-initialization status screen that shows the library firmwarerevision, number of tape drives, etc. Solution: General Troubleshooting Steps and Possible Solutions NOTE: At any point during these steps, you run into difficulty, doubt or other technical issues, please contact Dell Technical Support for assistance. Possible CausesSome of the possible causes of mechanical type issues, can be of the following: The tape library is not racked, and sitting on top of another device within the rack.Another device or server is sitting on top of the library within the rack.If it is a new or moved tape library, has the shipping lock has been removed? If not, the shipping lock is located on top of the library.If the tape library is setting on a shelf in a rack, the feet have not been installed.If the rack rails are not installed properly, or too tightly - it can cause the bow of the library not to occur. Or it can slightly twist the frame of the library.There is an obstruction in the picker path - such as media, or other debris.Or as mentioned before, the tape library (or chassis) was replaced. Troubleshooting and Possible Solutions General troubleshooting step and possible solutions are as follows: Typical Steps if the TL2000 / TL4000 Chassis was Replaced: If the TL2000 or TL4000 chassis was replaced, use the following process: The preferred method of recovering from this condition is to install the original LCC (Library Control Card) in the replacement chassis.After the replacement chassis is installed, remove the LCC that came with the replacement chassis and insert the LCC from the original library chassis.Once the original LCC is installed and the library is powered on, the VPD will be copied from the LCB to the replacement chassis’ picker.If the message "VPD Selection" (VPD - Vital Product Data) is displayed at the Operator Control Panel, carefully highlight the "VPD from Controller" option before selecting OK. This will copy VPD from the controller to the replacement library enclosure.If this does not resolve the issue, see the User's Guide listed below on how to "Installing Your Drive(s) in the Replacement Library Enclosure"If this does not resolve the issue, please contact Dell Technical Support for assistance. Typical Steps for TL2000 / TL4000 Mechanical Errors: If the tape library is new or has been moved, make sure the shipping lock has been removed from the top of the library.If the tape library is not racked, try installing the rails that came with the library. See the User's Guide on how-to install the rack mounts: PowerVault TL2000 User's Guide PowerVault TL4000 User's Guide If the tape library is setting on a shelf within the rack, install the feet, as mentioned in the the User's Guide.If the firmware for the tape library and / or tape drive are out-of-date, please update the firmware, if possible. Use the following links: PowerVault TL2000 / TL4000 Tape Library - How to Check the Firmware Revisions for the Tape Library and Tape Drives PowerVault TL2000 / TL4000 Tape Library - How to Upgrade the Firmware for the Tape Library and Tape Drives If there is a possible obstruction within the library, one could try the following: If it is media related, such as a tape in the drive or a magazine slot - try to move the tape to a slot or another slot using the RMU or OCP. RMU (Preferred) - Manage Library, Move Media, select Source, select Destination, click Move OCP - Control, Move Cartridges, Source Type, Source, Dest, Dest TypeStop the backup software services on the server that the library is attached to, if it has not already been done so.Power down the TL2000 / TL4000 library.Disconnect the cable(s) between tape library and server. This could be SCSI, SAS or Fibre.Power on the library, and wait for it initialize completely. Sometimes, performing this step will move the tape that is causing the issue.If not, try to eject one magazine at a time. The magazine can be ejected through the RMU / Web Interface, or through the front operator control panel (OCP). Through RMU - Manage, Release Magazine, from pull-down menu select Right or Left, click on Release Through OCP - Control, Magazine, chose Left or Right After ejecting the magazine, look for any tapes or debris in the magazine or in the library where the magazine was. After this, put the magazine back in, let the library inventory, and see what it does. NOTE: At this point, consider removing all media from the magazine(s). This will exclude media being the cause. If one or both magazines do not eject, try to manually eject the magazine. Use the following link for this process: PowerVault TL2000 / TL4000 Manual Magazine Release NOTE: At this point, consider removing all media from the magazine(s). This will exclude media being the cause. Put the magazine(s) back into the library (preferably empty), and power on the library.If a mechanical error message comes up at this point, call Dell Technical Support.If possible, gather a "dumpall" or "Service Dump" log from the RMU / Web Interface. This log can be obtain using the following menu: Service Library > View Logs > Save Service Dump NOTE: Make sure that all Pop-Up blockers are turned-off for this process. Please consult your web browser's help section to turn-off this feature, if necessary.

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