Symptoms
Affected Products:
Dell Encryption EnterpriseDell Data Protection | EnterpriseDell Encryption PersonalDell Data Protection | Personal Edition
Affected Operating Systems:
Windows
Resolution
Dell Encryption Enterprise and Dell Encryption Personal may use windows system probe (WSProbe.exe) to force a sweep of the entire machine to ensure compliance with the latest encryption policy.
Warning: Encryption sweeps may cause slight performance degradation. Dell Technologies recommends only running WSProbe.exe as needed.
To run WSProbe.exe:
Go to C:\Program Files\Dell\Dell Data Protection\Encryption.
Note:
The directory may differ if changed during installation.WSProbe.exe is only in version 7.3 and later of the software. For earlier versions, contact Dell Data Security ProSupport.
Double-click WSProbe.exe.
Note: If using CLI, the drive letter should be specified (for example, WSProbe.exe C:\).
Figure 1: (English Only) Type WSProbe.exe C:\
To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.
