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OPERATIONAL DEFECT DATABASE
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Affected Products: Credant Mobile GuardianDell Data Protection | Personal EditionDell Encryption PersonalDell Data Protection | Enterprise EditionDell Data Protection | Server EditionDell Encryption EnterpriseDell Data Protection | Enterprise Edition ServerDell Security Management ServerDell Data Protection | Virtual EditionDell Security Management Server Virtual Affected Operating Systems: WindowsLinux Table of Contents Dell EncryptionDell Security Management ServerDell Security Management Server Virtual
Not Applicable
Click Dell Encryption, Dell Security Management Server, or Dell Security Management Server Virtual for a list of log locations. Dell Encryption Click the version for the list of log locations. v8.6 and later Windows 10, Windows 8 / 8.1, Windows 7 %ProgramData%\Dell\Dell Data Protection\Encryption v8.0 - 8.5 Windows 8 / 8.1, Windows 7 %ProgramData%\Dell\Dell Data Protection\Encryption Windows XP %ALLUSERSPROFILE%\Application Data\Dell\Dell Data Protection\Encryption Back To Top Dell Security Management Server Click the version for the list of log locations. v10.2.4 and Later Windows Server 2019 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2016 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2012 R2 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper v10.2.2 - 10.2.3 Windows Server 2016 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2012 R2 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper v10.0.0 - 10.2.1 Windows Server 2016 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2012 R2 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2008 R2 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper v9.6 - 9.9.2 Windows Server 2016 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2012 R2 Standard, Datacenter C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2008 R2 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2008 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper v9.2 - 9.5 Windows Server 2012 R2 Standard C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2008 R2 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2008 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper v8.0 - 8.5 Windows Server 2008 R2 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2008 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ProgramData%\Dell\GateKeeper Windows Server 2003 R2 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ALLUSERSPROFILE%\Application Data\Dell\GateKeeper Windows Server 2003 Standard, Enterprise C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs %ALLUSERSPROFILE%\Application Data\Dell\GateKeeper Back To Top Dell Security Management Server Virtual Click the version for the list of log locations. v9.11 and Later /opt/dell/server/[Service Name]/logs /home/delluser/.wine/drive_c/opt/dell/proxy/GKConsole/logs v8.2 - 9.10.1 /opt/dell/server/[Service Name]/logs/ /home/ddpuser/.wine/drive_c/opt/dell/proxy/GKConsole/logs Back To Top To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.