Symptoms
Affected Products:
Dell EncryptionDell Data Protection | Encryption
Real mode install or uninstall is unavailable.
Resolution
Warning: The next step is a Windows Registry edit:
Back up the Registry before proceeding, reference How to Back Up and Restore the Registry in Windows .Editing the Registry can cause the computer to become unresponsive on the next reboot.Contact Dell Data Security International Support Phone Numbers for assistance if you have concerns about performing this step.
To make Windows Installer work while in safe mode, you must create a registry entry for every type of safe mode you are logged in to.
Safe Mode
Type this in a command prompt:REGADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"net start msiserver
This starts the Windows Installer Service.
Safe Mode with Network
Type this in a command prompt:REGADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"net start msiserver
This starts the Windows Installer Service.
To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.
