Symptoms
People using the Dell Wireless Keyboard KM717 and KM636 have reported that keyboard does not function after upgrading the Dell Universal receiver firmware to updater Version 1.4.1.0 A00 (USB dongle firmware 0.0.0.9).
However, the mouse continues to work properly.
Affected Products
(Figure.1 KM636 and KM717 Wireless Keyboards)
Resolution
Updating the latest version of the Dell Peripheral Manager will help resolve the issue. To download and install the latest version:
Browse to https://www.dell.com/support/drivers.Identify your Dell computer.
Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.Enter the Service Tag of the laptop and click Search.Or, click Browse all products and select your keyboard from the catalog.
Select the Operating System that is installed on the Dell computer.Locate the latest Dell Peripheral Manager.Click Download and save the file to your computer.Open File Explorer and browse to the location where the downloaded file is saved.Double-click the setup file and follow the on-screen instructions to complete the installation process.
