Symptoms
Article Summary:This article provides information about resolving an Invalid Mouse Mode or Error Opening HID Socket on an iDRAC Virtual Console.
When accessing the IDRAC Virtual Console you may get an error "Invalid mouse mode. Mouse mode response packet is not received from Virtual Console Service. Try again after some time." Retrying may result in "Error Opening HID Socket". The keyboard and mouse in the iDRAC Virtual Console uses port 5900. If port number 5900 blocked this error is the result. Unable to acess the IDRAC VirtualConsole The keyboard and mouse in the iDRAC Virtual Console uses port 5900. If port number 5900 blocked this error is the result.
Resolution
Open port number 5900 or configure the iDRAC to use a different port number for the keyboard and mouse to resolve this issue.
