Symptoms

Follow the guidelines below to resolve an issue with the Keyboard Dock intermittently functioning on the Latitude 12-7212 Rugged Extreme tablet. Keyboard Dock intermittently detecting on Latitude 7212 Rugged Extreme The Keyboard Dock (Dell part# G17CY) may intermittently not be detected when connected to the Latitude 7212 Rugged Extreme tablet. Solution To resolve this issue, update the BIOS on the Latitude 7212 Rugged Extreme tablet to version 1.24.0 or later. Go to Dell Support / Downloads & Drivers, make sure you are on the Latitude 7212 Rugged Extreme support page. Then select BIOS from the Category drop-down menu and download and install the latest available BIOS (version 1.24.0 or later) to resolve the Keyboard Dock issue.

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