Symptoms

Table of Contents What's in the Alienware 310M Gaming Mouse boxMouse FeaturesAdjustable DPI (Dots Per Inch)Setting up your gaming mouseInstalling the Alienware Command Center (AWCC) and Alienware Gaming Peripheral DriverInstalling and Using the AW310M Pairing ToolTroubleshootingAdditional Information

Cause

What's in the Alienware 310M Gaming Mouse box Figure 1: Alienware 310M Gaming Mouse Box Contents Numbers reference image above: Alienware Gaming Mouse - AW310M AA-type battery USB wireless dongle extension cable USB wireless dongle (USB 2.0) Documents Back to Top Mouse Features Figure 2: Alienware 310M Gaming Mouse Features Numbers reference image above: Left button Scroll wheel DPI/battery indicators Right button DPI adjustment slider Battery compartment Power slider USB wireless dongle compartment Battery cover Forward button Backward button Back to Top Adjustable DPI (Dots Per Inch) Press the DPI adjustment button to instantly change the mouse tracking resolution. DPI setting is indicated by the DPI indicator color. The DPI settings available are as follows: - 800: Blue ( )- 3500: Yellow ( ) (Out-of-box default)- 12000: Red ( ) Note: You can change the default DPI settings and customize the DPI stages and LED colors with the Alienware Command Center (AWCC) application. Back to Top Setting up your gaming mouse Installing the battery Turn the mouse over. Figure 4: Alienware 310M Gaming Mouse Setup Remove the protective sheet. Figure 5: Alienware 310M Gaming Mouse Removing Protective Sheet Lift the battery cover. Figure 6: Alienware 310M Gaming Mouse Lifting the Battery Cover Install the AA battery into the battery compartment. Figure 5: Alienware 310M Installing the Battery Note: Replace with new battery when the battery LED indicator starts flashing amber ( ). Place the battery cover back. Figure 6: Alienware 310M Gaming Mouse Replacing the Battery Cover Removing the USB wireless dongle Lift the battery cover. Figure 7: Alienware 310M Gaming Mouse Setup Remove the USB wireless dongle from USB wireless dongle compartment. Figure 8: Alienware 310M Gaming Mouse Removing the USB Wireless Dongle Place the battery cover back. Figure 9: Alienware 310M Gaming Mouse Replacing the Battery Cover Connecting the USB Wireless Dongle Notebook: Connect the USB wireless dongle to a USB port on your notebook. Figure 10: Alienware 310M Gaming Mouse Connecting the USB Dongle to a Notebook Desktop: Connect the USB wireless dongle extension cable to the USB port on your desktop. Insert the USB wireless dongle to the USB-A receptacle. Figure 11: Alienware 310M Gaming Mouse Connecting the USB Dongle to a Desktop Turning on the mouse Slide the power button toward the back of the mouse to turn on. Figure 12: Turning on the Alienware 310M Gaming mouse Back to Top Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver To control the features and options you will need the Alienware Command Center (AWCC) and Alienware Gaming Peripheral driver. You can get the latest versions directly from the Dell Support Site. For more information, refer to the steps below. Notes: AWCC requires Windows 10 version 16299 or later.It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ and Dell Knowledge Base article Drivers and Downloads FAQs.When your computer is preinstalled with AWCC 5.2.45.0 or later, you will still need to install the Alienware Gaming Peripheral driver (refer to the following steps), after that you can configure your Alienware 310M Gaming Mouse. For more information refer to Dell Knowledge Base article Alienware Command Center Quick Guide.When your computer is not preinstalled with 5.2.45.0 or later, perform the following steps to install the latest AWCC and Alienware Gaming Peripheral driver. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer, so you can continue to use the older version to configure your computer. Make sure the computer is connected to the internet. Browse to the AW310M Gaming Mouse Online Driver Page. Select the Operating System installed on your computer using the drop down menu under Operating system:. Note: When your computer is preinstalled with AWCC 5.2.45.0 or later, you can skip to Step 9. Touch or click Download to the right of Alienware Command Center (do not close the browser window). Depending on your browser, you will get different options. The following steps are based on using the Chrome browser. Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts. On the InstallShield Wizard Complete window, touch or click Finish. Wait for the Dell Update Package window to appear, and then touch or click Close. Touch or click Download to the right of Alienware Gaming Peripheral driver. Once the Alienware 310M Gaming Mouse Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts. After the driver is installed, make sure the AW310M Gaming RGB Mouse is attached to the computer. Make sure the AW310M Gaming RGB Mouse is turned on. Launch the Alienware Command Center. Note: The Alienware Command Center may take a while to start, as it may be downloading additional software or starting the command center service. Back to Top Installing and Using the AW310M Pairing Tool You may experience a situation where when you use your mouse, the cursor does not move, this may be due to the pairing between the mouse and USB wireless dongle have become un-coupled. Follow the instructions to perform troubleshooting steps, and how to install and use the AW310M Pairing Tool, when needed. Make sure mouse is turned on. Make sure the USB wireless dongle is connected to the notebook or desktop. When that does not resolve the issue, restart the computer. Save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the notebook or desktop off. You may lose any data that is not saved. When the cursor still does not move, browse to the AW310M Gaming RGB Mouse Online Driver Page. Select the Operating System installed on your computer using the drop down menu under Operating system:. Touch or click Download to the right of AW310M Pairing Tool. Depending on your browser, you will get different options. The following steps are based on using the Chrome browser. Once the AW310M Pairing Tool is downloaded, touch or click the file listed at the bottom of the screen, the AW310M Pairing Tool will run, and follow the steps. Turn the mouse off and the back on, then wait 10 seconds to see if if the cursor moves. Note: When the cursor still does not move, restart the computer. Make sure to save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the portable device/desktop off. You may lose any data that is not saved. Back to Top

Resolution

Troubleshooting ProblemsPossible solutionsMouse is not functioning.Connect the USB extension cable to another USB port. A notification appears indicating that drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Restart the computer.Mouse lighting is off.Press any button to wake up the mouse from sleep mode.Connect the USB extension cable or USB wireless dongle to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Restart the computer.Mouse is not running based on the selected configuration in Alien Command Center.Ensure that the Alienware Command Center is installed on your computer.Open the Alienware Command Center and ensure that the selected configuration is setup and saved.Resolving cursor issues.Connect the USB extension cable or USB wireless dongle to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Ensure that the optical opening at the bottom of the mouse is clean.Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.Save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the notebook or desktop off. You may lose any data that is not saved.Follow the instruction in the Installing and Using the AW310M Pairing Tool section, starting with Step 4.Resolving mouse button issues.Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.Connect the USB extension cable or USB wireless dongle to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the notebook or desktop off. You may lose any data that is not saved.Troubleshooting a slow moving cursor.Ensure that the optical opening at the bottom of the mouse is clean.Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.Change the mouse settings to adjust the pointer speed. In the Search box, type main.cpl.Click or tap main.cpl in the list of programs.Click or tap the Pointer Options tab.Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.Click or tap OK. Troubleshooting cursor lagging.Cursor lagging might be due to wireless interference between the mouse and the USB wireless dongle. Use the USB wireless extension adapter to connect the USB wireless dongle to the notebook or desktop.Troubleshooting lift off distance (LOD) surface calibration issues.The LOD surface calibration depends on the surface characteristics and may not work on all surfaces. Using a dark colored fabric mouse pad might improve LOD calibration. Mouse Usage and Troubleshooting GuideProvides basic troubleshooting steps for issues such as: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart. For the AW310M applications and drivers, browse to the AW310M Online Driver Page. For the AW310M Quick Start Guide, browse to the AW310M Online Manual Page, and then touch or click View PDF to the right of Alienware 310M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section. For the AW310M User Guide, browse to the AW310M Online Manual Page, and then touch or click View PDF to the right of Alienware 310M RGB Gaming Mouse User Guide, located in the Manuals and Documents section. Back to Top Additional Information Dell Mouse Support SiteLearn how to use and troubleshoot problems with the mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance. For the AW310M applications and drivers, browse to the AW310M Online Driver Page. For the AW310M Quick Start Guide, browse to the AW310M Online Manual Page, and then touch or click View PDF to the right of Alienware 310M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section. For the AW310M User Guide, browse to the AW310M Online Manual Page, and then touch or click View PDF to the right of Alienware 310M RGB Gaming Mouse User Guide, located in the Manuals and Documents section. Back to Top

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