Symptoms

Refer to each section to learn about the features of the Alienware 510M RGB Gaming Mouse and how to use them. Table of Contents What's in the Alienware 510M RGB Gaming Mouse boxMouse FeaturesAdjustable DPI (Dots Per Inch)Scrolling speedSetting up your gaming mouseInstalling the Alienware Command Center (AWCC) and Alienware Gaming Peripheral DriverTroubleshootingAdditional Information What's in the Alienware 510M RGB Gaming Mouse box Figure 1: Alienware 510M RGB Gaming Mouse Box Contents Numbers reference image above: Alienware Gaming Mouse - AW510M Documents Back to Top Mouse Features Figure 2: Alienware 510M RGB Gaming Mouse Features Numbers reference image above: Left button Continuous scroll up Continuous scroll down DPI indicators Right button Scroll wheel DPI adjustment button Scrolling speed slider switch Forward button DPI clutch button Rubber finger rest Backward button Back to Top Adjustable DPI (Dots Per Inch) Press the DPI adjustment button to instantly change the mouse tracking resolution. DPI setting is indicated by the DPI indicator color. The DPI settings available are as follows: - 800: Blue ( )- 1800: Green ( ) (default)- 3500: Yellow ( )- 9000: Orange ( )- 16000: Red ( ) Back to Top Scrolling Speed Push the wheel notch slider up to set the scrolling speed to 12 or down to set the speed to 24 (Figure 3). Figure 3: Alienware 510M RGB Gaming Mouse Changing Scrolling Speed Back to Top Setting up your gaming mouse Place the mouse on the surface with the scrolling speed slider switch facing up. Figure 4: Alienware 510M RGB Gaming Mouse Setup Remove the protective sheet. Figure 5: Alienware 510M RGB Gaming Mouse Removing Protective Sheet Connect the mouse USB cable to an available USB port on your desktop or portable device. Figure 6: Alienware 510M RGB Gaming Mouse Connecting to the Computer Back to Top Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver To control the features and options you will need the Alienware Command Center (AWCC) and Alienware Gaming Peripheral driver. You can get the latest versions directly from the Dell Support Site. For more information, refer to the steps below. Notes: AWCC requires Windows 10 version 16299 or later.It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ and Dell Knowledge Base article Drivers and Downloads FAQs.When your computer is preinstalled with AWCC 5.2.45.0 or later, you will still need to install the Alienware Gaming Peripheral driver (refer to the following steps), after that you can configure your Alienware 510M Gaming Mouse. For more information refer to Dell Knowledge Base article Alienware Command Center Quick Guide.When your computer is not preinstalled with 5.2.45.0 or later, perform the following steps to install the latest AWCC and Alienware Gaming Peripheral driver. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer, so you can continue to use the older version to configure your computer. Make sure the computer is connected to the internet. Browse to the AW510M Gaming RGB Mouse Online Driver Page. Select the Operating System installed on your computer using the drop down menu under Operating system:. Note: When your computer is preinstalled with AWCC 5.2.45.0 or later, you can skip to Step 9. Touch or click Download to the right of Alienware Command Center (do not close the browser window). Depending on your browser, you will get different options. The following steps are based on using the Chrome browser. Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts. On the InstallShield Wizard Complete window, touch or click Finish. Wait for the Dell Update Package window to appear, and then touch or click Close. Touch or click Download to the right of Alienware Gaming Peripheral driver. Once the Alienware 510M Gaming Mouse Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts. After the driver is installed, make sure the AW510M Gaming RGB Mouse is attached to the computer. Make sure the AW510M Gaming RGB Mouse is turned on. Launch the Alienware Command Center. Note: The Alienware Command Center may take a while to start, as it may be downloading additional software or starting the command center service. Back to Top Troubleshooting ProblemsPossible solutionsMouse is not functioning.Connect the USB extension cable to another USB port. A notification appears indicating that drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Restart the computer.Mouse lighting is off.Press any button to wake up the mouse from sleep mode.Connect the USB extension cable to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Restart the computer.Resolving cursor issues.Connect the USB extension cable to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Ensure that the optical opening at the bottom of the mouse is clean.Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.Save any data, close any open program(s), and then restart the portable device/desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the portable device/desktop off. You may lose any data that is not saved.Resolving mouse button issues.Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.Connect the USB extension cable to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.Save any data, close any open program(s), and then restart the portable device/desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the portable device/desktop off. You may lose any data that is not saved.Troubleshooting a slow moving cursor.Ensure that the optical opening at the bottom of the mouse is clean.Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.Change the mouse settings to adjust the pointer speed. Click on the tab that matches the Operating System (OS) installed on your portable device/desktop and perform the steps within that section to change the settings.. In the Search box, type main.cpl.Click or tap main.cpl in the list of programs.Click or tap the Pointer Options tab.Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.Click or tap OK. Mouse Usage and Troubleshooting GuideProvides basic troubleshooting steps for issues such as: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart. For the AW510M Quick Start Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section. For the AW510M User Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse User Guide, located in the Manuals and Documents section. Back to Top Additional Information Mouse Support SiteLearn how to use and troubleshoot problems with the mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance. For the AW510M Quick Start Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section. For the AW510M User Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse User Guide, located in the Manuals and Documents section. Back to Top

Support Cases