Symptoms

Not applicable.

Cause

Not applicable.

Resolution

Quick Links Getting Started with your Dell Monitor Dell S2719DC Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty & Support Services Frequently asked questions For help with video or display issues such as: no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, etc. refer to an expanding section below. Show all | Hide all Key features of Dell S2719DC Monitor The key features of Dell S2719DC monitor are: 2560 x 1440 resolution with full-screen support for lower resolutions.Mega dynamic contrast ratio (8,000,000:1).Single USB (Type-C) port to supply power to compatible laptop while receiving video signal and USB data.Tilt adjustment capability.Wide viewing angles with high color gamut.Minimize eye discomfort with a flicker-free screen.Supports AMD FreeSync technology.0.5 W standby power when in the sleep mode. Dell S2719DC Monitor Specifications This section provides some specifications of the Dell S2719DC monitor. To learn more about the specifications of Dell S2719DC monitor, refer to the User's Guide at the Dell Manuals website. Panel technologyActive matrix - TFT LCD Plane to Line Switching.Aspect ratio16:9Maximum resolution2560 x 1440 at 60 HzViewing angle178° (typical) horizontal and verticalContrast ratio1000 to 1 (typical) 8,000,000 to 1 (dynamic contrast on)Response time5 ms (FAST mode) 8 ms (NORMAL mode)Color gamutsRGB 1931 coverage ≥ 99% DCI-P3 1976 coverage ≥ 90%Color depth16.7 million colorsPorts and connectors 1 x HDMI 2.0 with HDCP 2.2 (HDMI 1.4 with HDCP 1.4)2 x USB 3.0 downstream port1 x USB-C (with DisplayPort alternate mode that supports DisplayPort 1.2, USB 3.1 upstream, Power Delivery up to 45 W)1 x Analog line out (3.5mm jack) for connecting external speakers Figure 1: Dell S2719DC Back Panel Ports LabelDescriptionUse1Audio line-out portConnect speakers to playback audio coming through HDMI audio channels. Only supports 2-channel audio. Note: The audio line-out port does not support headphones. 2USB-CConnect to the computer using the USB-C cable. Also provides Power Delivery of up to 45 W. Note: USB-C is not supported on Windows version prior to Windows 10. 3HDMI portConnect to the computer using an HDMI cable. Supports HDMI 1.4 and HDMI 2.0.4Power adapter portConnect the power adapter to the monitor.5USB 3.0 downstream portsConnect USB devices using these ports. To use these ports, the monitor must be connected to the computer using a USB-C cable. The USB 3.0 port with the battery icon supports Battery Charging 1.2.6Cable management slotUse to organize cables by placing them through the slot.7Regulatory label, barcode, serial number, and Service Tag labelLists the regulatory approvals. Refer to this label if you need to contact Dell for technical support. Note: The rating label is located at the base of the stand. Setting up your Dell S2719DC Monitor Ensuring that your Dell monitor is setup properly - assembling the monitor stand and setting up the monitor ergonomically, connecting the cables and organizing them, will only help make the viewing experience the best it possibly can be. Attaching the stand The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand, refer to the Setting Up the Monitor section in the User's Guide of your Dell S2719DC monitor.To learn how to setup any other stand with a monitor, refer to the respective stand setup guide for setup instructions. Ergonomics Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes), with the top edge of the screen at eye level when you’re sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this. Connecting your monitor to the PC To connect your Dell S2719DC monitor to your PC: Turn off your PC and disconnect the power cable.Connect the DisplayPort, Mini-DP or DP (DisplayPort), HDMI or VGA cable to the corresponding video or display port on the back of your PC.Connect the USB upstream cable to the monitor and PC (if applicable). To learn more about connecting your monitor to the PC, refer to the Dell knowledge-base article How do I connect a monitor to a PC?. Figure 2: Connecting the Dell S2719DC monitor to the computer. Using the On-Screen Display (OSD) Menu Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 (Figure 2) at the bottom of the monitor. To learn more about how to use the On-Screen Display (OSD) menu, refer to the Operating Your Monitor section in the User's Guide of Dell S2719DC monitor. Note: Any changes you make are automatically saved when you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close. Figure 3: Dell S2719DC Front Panel Buttons ButtonFunctionDescriptionButton 1Shortcut key/Preset ModesUse this button to choose from a list of preset modesButton 2Shortcut key/Brightness or ContrastUse the buttons to adjust the brightness or contrast settingsButton 3MenuUse the Menu button to launch the On-Screen Display (OSD) menuButton 4ExitUse this button to go back to the previous menu or exit the OSD menuButton 5Power On/Off button (with LED indicator)Solid white light indicates the monitor is On and fully functional. Blinking white light indicates the power save mode Reset Dell S2719DC Monitor to Factory Settings Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell S2719DC monitor to factory default settings, follow these instructions: Press Button 3 (Figure 3)on the monitor to enter the On-Screen Display (OSD) Menu.Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.Press Button 3 to confirm the reset action. Figure 4: Dell S2719DC Front Panel Buttons Running Diagnostics on Dell S2719DC Monitor If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test will help determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, refer to the Dell knowledge-base article How do I run diagnostics on a Dell monitor? It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios: No Power - Your computer is not powering ON or showing any signs of power. No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up. No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen. Self Test Feature CheckBuilt-In Self Test Your Dell S2719DC Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer.Turn on the monitor.Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly. Your Dell S2719DC monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics. Make sure that the screen is clean (no dust particles on the surface of the screen).Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.On the front panel, press and hold Button 1 for 5 seconds. A gray screen appears.Carefully inspect the screen for abnormalities.Press Button 1 on the front panel again. The color of the screen changes to red.Inspect the display for any abnormalities.Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.The test is complete when the white screen appears.Press Button 1 to exit the Built-In Self Test diagnostics. Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Technical Support. Dell LCD Monitor Pixel Guidelines During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article Dell LCD Monitor Pixel Guidelines. Common Troubleshooting Steps This section provides information on troubleshooting steps that can help resolve the most common issues with the Dell S2719DC monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, refer to the Dell knowledge-base article Troubleshooting Display or Video Issues on a Dell Monitor. Common ProblemWhat User ExperiencesPossible SolutionNo Video - Power LED OffNo picture Make sure that the power cable connecting the monitor is properly connected and secure.Verify that the power outlet is functioning properly using any other electrical equipment.Make sure that the power button is depressed fully.Test with known good cable and known good system if possible. No Video - Power LED OnNo picture or no brightness. Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).Perform monitor self-test feature check.Check for bent or broken pins in the video cable connector.Reseat both ends of video cable.Try with known good video cable.Run the built-in diagnostics.Make sure that the correct input source is selected via the Input Source Select button.Test monitor with known good system if available. Poor FocusPicture is fuzzy, blurry or ghosting. Reseat both ends of video cable.Try with known good video cable.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Eliminate video extension cables.Reset the monitor to Factory Settings. Shaky/Jittery VideoWavy picture or fine movement. Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Reset the monitor to Factory Settings.Check for environmental factors (like fans or other sources of interference).Relocate the monitor and test it in another room. Missing PixelsLCD screen has spots. Cycle power on-off.Pixel that is permanently off is a natural defect that can occur in LCD technology.Run the built-in diagnostics. Stuck-On/Off PixelsLCD screen has bright spot. Cycle power on-off.A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels allowed varies depending on the monitor. Refer to Dell Monitor Quality and Pixel Policy for more details.Run the built-in diagnostics. Brightness ProblemsPicture too dim or too bright. Dim/discolored video can be caused by the video cable, so try reseating the cable and swapping with a known good part.Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Brightness/Contrast controls via the On-Screen Display Menu (OSD). Geometric DistortionScreen not centered correctly. Reset the monitor to Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Brightness/Contrast controls through the On-Screen Display Menu (OSD). When using DisplayPort input, the positioning adjustments are not available. Horizontal/Vertical LinesScreen has one or more lines. Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Perform monitor self-test feature check and determine if these lines are also in self-test mode.Check for bent or broken pins in the video cable connector.Run the built-in diagnostics. When using DisplayPort input, the positioning adjustments are not available. Synchronization ProblemsScreen is scrambled or appears torn. Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.Check for bent or broken pins in the video cable connector.Restart the computer in the power safe mode. Safety-Related IssuesVisible signs of smoke or sparks. Do not perform any troubleshooting steps.Contact Dell Technical Support immediately. Intermittent ProblemsMonitor malfunctions on and off. Make sure that the video cable is connected properly with the monitor and the computer.Reset the monitor to the Factory Settings.Run the self-test feature and determine if the intermittent problem occurs in the self-test mode. Missing ColorPicture does not have color. Run the monitor self-test feature check.Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.Check for bent or broken pins in the video cable connector. Wrong ColorPicture color is not good. Change the color-setting mode in the Color Settings On-Screen Display Menu (OSD) to Graphics or Video, depending on the application.Try a different color preset setting in the Color Settings On-Screen Display Menu (OSD).Adjust the R, G, B value in the Color Settings OSD, if Color Management is turned off.Change the input color format to PC RGB or YPbPr in the Color Settings On-Screen Display Menu (OSD).Run the built-in diagnostics. Image Retention from a Static Image Left on the Monitor for a Long PeriodFaint shadow from the static image appears on the screen. Use the Power Management feature to turn off the monitor when it is not in use.Alternatively, use a dynamically changing screensaver.Use LCD Conditioning feature under Other Settings to eliminate image retention. Screen image is too smallImage is centered on screen, but does not fill entire viewing area Check the Aspect Ratio setting in the On-Screen Display Menu (OSD).Reset the monitor to the Factory Settings. No Input Signal when user controls are pressedNo picture, the power LED light is white Check the signal source. Ensure the computer is not in power saving mode by moving the mouse or pressing any key on the keyboard.Make sure that the video cable is connected properly with the monitor and the computer.Restart the computer. The picture does not fill the entire screenThe picture cannot fill the height or width of the screen Due to different video formats (aspect ratio) of DVDs & videos, the monitor may display in screen.Run the built-in diagnostics. Light leak from the monitorThe monitor appears to have light leak from the edges in a dark roomThis is normal behaviour of the monitor. Dell consumer monitors are inspected at 150 lux ambient lighting (similar to typical office lighting). Dell UltraSharp & Gaming monitors are inspected with a tighter criteria of 70 lux ambient lighting (dimly lit room but not completely dark). Troubleshooting USB IssuesSpecific SymptomsWhat User ExperiencesPossible SolutionUSB interface is not workingUSB peripherals are not working Check that your monitor is turned On.Reconnect the upstream cable to your computer.Reconnect the USB peripherals (downstream connector).Switch Off and then turn On the monitor again.Reboot the computer.Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer. High Speed USB 3.0 interface is slowHigh Speed USB 3.0 peripherals working slowly or not working at all Check that your computer is USB 3.0 capable.Some computers have USB 3.0, USB 2.0 and USB 1.1 ports.Ensure that the correct USB port is used.Reconnect the upstream cable to your computer.Reconnect the USB peripherals (downstream connector).Reboot the computer. Wireless USB peripherals stop working when a USB 3.0 device is plugged inWireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.Position your wireless USB receiver as close as possible to the wireless USB peripherals.Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Documentation To learn more about how to view or download the User Guides & Manuals for your Dell product, refer to the Dell knowledge-base article Manuals and Documentation for your Dell Product. Dell S2719DC – User’s GuideDell S2719DC – Quick Setup GuideDell S2719DC – Dell Display Manager User’s Guide Frequently asked questions How do I set the maximum resolution on Dell S2719DC monitor? Using Windows Display Settings In Windows 7, Windows 8, Windows 8.1 and Windows 10: For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.Right-click on the desktop and click Screen Resolution.Click the dropdown list of the Screen Resolution and select 2560 x 1440.Click OK. Using Nvidia Control Panel To change the resolution using the Nvidia Control Panel: Right-click on the desktop and click Nvidia Control Panel.Click the + symbol next to Display on the left pane.Select Change Resolution under Display.In the dropdown menu on the right pane, select the resolution 2560 x 1440.Click Apply. Using AMD Catalyst Control Center To change the resolution using the AMD Catalyst Control Center: Right-click on the desktop and click AMD Catalyst Control Center.Click the + symbol next to Display on the left pane.Select Change Resolution under Display.In the dropdown menu on the right pane, select the resolution 2560 x 1440.Click Apply. Note: If you do not see the recommended resolution as an option, update the video card (GPU) driver of the Dell computer from Dell Drivers & Downloads website or the video card (GPU) manufacturers website. For non-Dell computers, visit the computer manufacturers website. How do I reset the Dell S2719DC monitor to factory defaults? To reset the Dell S2719DC Monitor to factory defaults, refer to the Reset to Factory Settings section of this article. How do I run a diagnostics on the Dell S2719DC monitor? The Dell S2719DC monitor has two built-in diagnostics that are available: Self-Test Feature Check - The self-test feature check on the Dell S2719DC monitor allows you to check whether the monitor is functioning properly.Built-In Self Test - The Dell S2719DC monitor has a built-in self test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practice to isolate the monitor by running the Built-In Diagnostics. To learn how to run a diagnostic test, refer to the Running Diagnostics on Dell S2719DC Monitor section of this Dell knowledge-base article. How do I troubleshoot common issues with the Dell S2719DC monitor? The Troubleshooting section of this Dell knowledge-base article provides information on troubleshooting common issues with the Dell S2719DC monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues etc,. How do I navigate the On-Screen Display menu? To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side , either on the side, front or bottom of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 on the monitor. For more information on using the On-Screen Display (OSD) menu and different menu options, refer to the Operating Your Monitor section in the User's Guide of your Dell S2719DC monitor.

Support Cases