Symptoms

Knowing the version of the VMware Carbon Black Cloud Endpoint allows a user to: Identify known issues.Understand workflow changes.Verify system requirements. Affected Products: VMware Carbon Black Cloud Endpoint Affected Operating Systems: WindowsMacLinux

Cause

Not applicable

Resolution

The version of VMware Carbon Black Cloud Endpoint may be identified from the: Device running Windows, Mac, or LinuxVMware Carbon Black Cloud Click the appropriate option for more information. Windows Versioning can be determined either through the product user interface (UI) or through RepCLI. Click the appropriate method for more information. UI To identify the version: Log in to the Windows protected device.In the Windows System Tray, right-click the Cb Defense icon and then select About. Record the Version. In the example, 3.4.0.1091 is the Version. Note: The Version of your sensor may differ from the above screenshot. RepCLI The VMware Carbon Black Cloud sensor for Windows includes a command-line tool that is known as RepCLI. RepCLI allows authenticated users to gather information and perform various administrative tasks. Note: RepCLI is in sensor installs for Windows beginning with version 3.3.0.953. The RepCLI executable (RepCLI.exe) can be found in C:\Program Files\Confer.For more information about RepCLI, reference What is VMware Carbon Black Cloud RepCLI? To identify the version: Log in to the Windows protected device.Right-click the Windows Start menu and then click Run. In the Run UI, type cmd and then press Enter. In Command Prompt, go to the installation directory using the change directory command and then press Enter. Note: If VMware Carbon Black is installed in the default directory, type cd "C:\Program Files\Confer" and then press Enter. Once in the installation directory, type RepCLI.exe version and then press Enter. Record the version of RepMgr. In the example, 3.5.0.1680 is the product version. Note: The Version of your sensor may differ from the above screenshot. Mac Versioning can be determined either through the product user interface (UI) or through RepCLI. Click the appropriate method for more information. UI To identify the version: Log in to the macOS protected device.In the menu bar, right-click the Carbon Black Cloud icon and then select About CB PSC. Record the Version. In the example, 3.3.3.35 is the Version. Note: The Version of your sensor may differ from the above screenshot. RepCLI RepCLI is a command-line tool that can be used by superusers to locally manage certain sensor functions, such as forcing cloud check-ins and printing diagnostic info. Note: RepCLI is in sensor installs for macOS versions beginning with 3.5.For more information about RepCLI, reference What is VMware Carbon Black Cloud RepCLI? To identify the version: Log in to the macOS protected device.From the Apple menu, click Go and then select Utilities. In the Utilities menu, double-click Terminal. In Terminal, go to the installation directory using the change directory command and then press Enter. Note: If VMware Carbon Black is installed in the default directory, type cd /Applications/VMware\ Carbon\ Black\ Cloud/repcli.bundle/Contents/MacOS and then press Enter. Type sudo ./repcli status and then press Enter. Record the Version. In the example, 3.5.1.23 is the product version. Note: The Version of your sensor may differ from the above screenshot. Linux Versioning can be determined through Terminal. Click the appropriate method for more information. Terminal To identify the version: Log in to the Linux protected device.Open Terminal. In Terminal, type /opt/carbonblack/psc/bin/cbagentd ––version and then press Enter. Note: Version requires two dashes (-). See the example below for clarification. Record the version. In the example, the version is 2.4.0.3. Note: The version of your sensor may differ from the above screenshot. Cloud Versioning can be determined through the VMware Carbon Black Cloud UI. Click the appropriate method for more information. UI To identify the version: In a web browser, go to [REGION].conferdeploy.net. Note: [REGION] = Region of tenant Americas = https://defense-prod05.conferdeploy.net/Europe = https://defense-eu.conferdeploy.net/Asia Pacific = https://defense-prodnrt.conferdeploy.net/Australia and New Zealand = https://defense-prodsyd.conferdeploy.net Sign In to the VMware Carbon Black Cloud. In the left menu pane, click Inventory and then click Endpoints. Note: The layout in the example may differ slightly from your environment. Locate the targeted DEVICE NAME. Note: The example DEVICE NAME will differ in your environment. Record the listed SENSOR version. In the example, 3.4.0.1091 is the version. Note: The version of your Sensor may differ from the above screenshot. To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.

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